MAC - Operational Support Manager - White City, Westfield Store - 37.5 Hours / 5 Days - Full Time, Permanent

MAC - Operational Support Manager - White City, Westfield Store - 37.5 Hours / 5 Days - Full Time, Permanent

Brand: MAC

Description

Position Title: OperationsManager

Reports to: RetailManager / Business Manager

Direct Report(s): StockTeam

Job Summary

As an Operations Manager you’re responsible for supporting and enabling the

business by driving operational excellence in store. Accountable for Stock Control,

H&S, Security, Administration the Operations Manager is responsible for

ensuring the smooth running of all the basic stock and staffing operational

elements of their location, as guided by the Retail Manager and/or Business

Manager.

The Operations Manager will

constantly re-assess and implement ways of providing the business with

processes that contributes to effectiveness and efficiencies through offering

exceptional service to all levels of the organization. They willgenerate effectiveness through thinking strategically, working in collaborationwith the Management team and retail partners and strive for excellence inexecution. Your other duties include butare not limited to the maintaining of all team development and managementrecords, business records and managing stock and protecting company assets. As part of the Management Team you will needto be flexible to coach and manage on the shop floor when needed in order tocontribute during peak times.

Drive Retail Sales Performance

• Ensureexceptional standards with the stockroom and back of house areas areconsistently maintained to a high standard.

• Analyse,review and implement processes to continuously improve and contribute to businesseffectiveness.

• Maintainappropriate inventory levels and ensure challenges are communicated andrectified.

• Deliverregular communications to the business and teams as needed with regards tostock levels in order to optimise sales.

• Supportthe business to drive sales and profitability through implementation andmaintenance of efficient stockroom management and work practices.

• Put inplace practices to reduce shrinkage and loss within Retailer / Brand guidelines

Deliver 5 Star Customer Service

• Ensure that the workcarried out is completed to a very high standard, meeting customer expectationsat all times. Liaising with your team regularly to communicate work flow andpriorities.

• Work in collaboration with the Retail Manager toensure efficient scheduling and rotaing of the team, ensuring your resource levelsoptimise service, sales and profitability.

• Support the Management Teamin the effective planning and implementation of any Marketing & Eventsactivities.

• Coach and manage Customer Service and sales floor operations instore in the absence of a Manager.

Develop and Manage Talents andCapabilities of the team

• Recruit, induct, retain and develop yourteam to ensure optimal efficiencies and operational excellence

• Organise,plan and maintain accurate management of HR paperwork and developmentdocumentation in a timely manner in line with Company expectations.

• Supportwith note taking formal HR meetings where necessary.

• Deploy and coordinate team to ensure effective service isavailable at all times whilst maintaining profitability.

• Workco-operatively and pro-actively with colleagues at all times.

• Ensure retail partners and MAC security policies are understood& complied.

• Deliver Retail Operations Excellence

• Optimise / monitor stock levels to ensure consistentsupplies within the business

• Support all administrationduties of the business to ensure smooth running of all related tasks.

• Manage control measures to ensure mistakes,inaccuracies and discrepancies are highlighted to the Retail Manager, addressedand resolved in a timely manner.

• Keep an up to date record of all personnelfiles/records, conducting regular audits of these files where necessary.

• Ensure that anypreparations for stocktakes are completed in an efficient and timely manager. Alsoensure that the stocktakes are administered accurately and to companyguidelines.

• Ensure that all stores adhere to compliancerequirements in all areas of operational activity, H&S and company policiesand procedures

• Maintain a proactive approach to Health and Safety,Environment and Quality.

• Support the Management Team to monitor and maintainthe health and safety within the premises to ensure the wellbeing of your team,colleagues, customers and contractors.

Qualifications

Position Requirements

Job Related Skills

• Stock Control Management

• Organisational Skills

• Ability to learn.

• Able to carry outinstructions.

• Ability to work on owninitiative.

• Able to work as part of ateam.

Job RelatedExperience

• Experiencein managing a large turnover business, preferably multi-site but not essential

• Experience of developingand leading high performing teams

AdditionalRequirements

• Abilityto work with flexible schedules, including evenings and weekends in a fast-pace environment.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 1919950

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.