The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
Jo Malone London - Stylist (Mandarin Speaking) - Free Standing Store, Birmingham - 15 Hours - Part-Time - Permanent
Brand: Jo Malone London
Description
At Jo Malone London, bringing the brand’s generosity to life
within our boutiques through exceptional customer service is paramount.
Fragrant fun, curiosity and kindness are key. In this role you will truly be
the host with the most, entertaining visitors from across the globe and
showcasing The World of Jo Malone London™ to our customers, global colleagues,
and corporate clients and media contacts. Creativity is our day to day. From
the signature Hand and Arm massage to hosting wedding consultations where you
will help bottle some of their most precious memories. From floral crowns to
graffiti artists, chocolate tasting and cocktail master classes, our services
and events are the talk of the town.
The primary
responsibility is to provide outstanding customer service to each customer and
to deliver on service goals. Other responsibilities include, but are not
limited to, maintaining the store environment, operations, assisting with
opening and closing of the Boutique and housekeeping duties. The Stylist will
understand their individual sales and service goals
Responsibilities and tasks
Deliver
exceptional customer service
Maximise
sales performance and productivity
Build
collaborative relationships with your colleagues
Support the
execution of in store events
Awareness of
stock and inventory
Maintain
high VM standards and work environment
To be aware
of competitor activity and to drive an omni-channel approach
Adhere to
Brand grooming guidelines
Maintain the
high standard of housekeeping
Our Brand
The Employee
Promise: Our values are trust, respect and humour and we apply these to
everything we do for the benefit of each individual and the company.
At Jo Malone London your continued
development is deeply invested in, you will inevitably become a fragrance
connoisseur, awakening the most underplayed of the senses and seeing the world
in high definition. Our unique culture of kindness and creativity means not
only a happy working environment where friendships are made, but also a
supportive and stimulating one where careers are built.
Our company
brand is the articulation of who we are—it defines our corporate entity, The
Estée Lauder Companies.
WE ARE
Individuals.
We are a bold, diverse
community—home to the most creative talent.
WE ARE
Inventors.
We have pushed the boundaries of
possibility for 70 years—together, we are inventing the future of beauty.
WE ARE
Global Citizens
We are a bold, diverse
community—home to the most creative talent.
As a company, we’ve always demonstrated our strong family values,
long-term focus on sustainable growth, and commitment to our people, strengths
in creativity and innovation, and focus on global citizenship. Now, we’re ready
to share and amplify our company brand so that we can build on The Estée Lauder
Companies’ leading reputation in the industry. Like the consumer-facing brands
in our diverse portfolio, which all have brand books that articulate individual
brand equity, we’ve just completed the same exercise for our company brand, The
Estée Lauder Companies.
Together, WE ARE The Estée Lauder Companies. #ELCfamily
Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.
Qualifications
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Birmingham
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 1915824
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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