Jo Malone London - Senior Stylist - Jo Malone London Free Standing Store, Cheltenham - 40 Hours - Full Time, Permanent

Jo Malone London - Senior Stylist - Jo Malone London Free Standing Store, Cheltenham - 40 Hours - Full Time, Permanent

Brand: Jo Malone London

Description

Senior Stylist

Division / Department: Sales

Reports to: Boutique Manager

Direct reports: Stylists

Position Summary

At Jo Malone London, bringing the

brand’s generosity to life within our boutiques through exceptional customer

service is paramount. Fragrant fun, curiosity and kindness are key. In this

role you will truly be the host with the most, entertaining visitors from

across the globe and showcasing The World of Jo Malone London™ to our

customers, global colleagues, and corporate clients and media contacts. Creativity

is our day to day. From the signature Hand and Arm massage to hosting wedding

consultations where you will help people bottle some of their most precious

memories. From floral crowns to graffiti artists, chocolate tasting and cocktail

master classes, our services and events are the talk of the town.

The primary

responsibility is to provide outstanding customer service to each customer and

to deliver on service goals. Other responsibilities include, but are not

limited to, maintaining the store environment, operations, assisting with

administrative, opening and closing of the Boutique and housekeeping duties. The

Senior Stylist will understand the individual sales and service goals of the

Stylists and help them to achieve their goals by providing help, advice and

motivation.

Responsibilities and tasks

• Deliver exceptional customer service

• Maximise sales performance and productivity

• Team management

• Communicate effectively

• Build collaborative relationships acrossdepartment store

• Create, organise and execute in store events

• Effectively manage stock and inventory

• Maintain high VM standards and workenvironment

• Complete any administrative tasks to a highstandard and in a timely manner

• To be aware of competitor activity and todrive an omni-channel approach

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.

Qualifications

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• The ability to provide inspirational, authentic and personalized customer service

• Proven track record of achieving and/or leading a team to achieve sales and customer service targets

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Cheltenham

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 1922747

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.