ANNA Money is looking for a customer service assistant

An exciting opportunity to work for a growing start up

16 - 35 hours per week

Between £20,000 and £23,000 Per Year

What are you going to do:

A bit about the role;

You'll need brilliant written communication skills to articulate with clarity, confidence, and warmth across app chat, emails, and social media
We're building the best customer support team in the UK through a combination of people power and machine learning. Eventually our AI will do the repetitive work, leaving you to sort out the more complicated jobs. But in the meantime, you'll need to pitch in with any and every part of running a small business
You'll have a keen eye for detail, to make sure identification and operational tasks are handled with vigilance and scrutiny. We're a financial service, after all
You'll solve problems with honesty and decisiveness. We're looking for someone who isn't afraid to ask for help
Listening and empathising with people is key to this role. You'll get to the heart of what our customers need, even when they don't know it themselves
This role can require bravery, politeness, and endless patience – sometimes all in one conversation
You'll need collaborative know-how to consult with the wider ANNA team, and work out issues as the company grows
You'll be dealing with questions about payments, invoice management, and bank cards every day so a business-focused brain is essential
You'll need to become an expert on every new feature we release on ANNA, so curiosity is important
You'll need a natural drive to help people as you support entrepreneurs, freelancers, and creative types while they build up their businesses

A bit about you;

What we offer;

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!