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ANNA Money is looking for a customer service assistant in Cardiff

An exciting opportunity to work for a growing start up

What are you going to do:

A bit about the role;

  • You'll need brilliant written communication skills to articulate with clarity, confidence, and warmth across app chat, emails, and social media
  • We're building the best customer support team in the UK through a combination of people power and machine learning. Eventually our AI will do the repetitive work, leaving you to sort out the more complicated jobs. But in the meantime, you'll need to pitch in with any and every part of running a small business
  • You'll have a keen eye for detail, to make sure identification and operational tasks are handled with vigilance and scrutiny. We're a financial service, after all
  • You'll solve problems with honesty and decisiveness. We're looking for someone who isn't afraid to ask for help
  • Listening and empathising with people is key to this role. You'll get to the heart of what our customers need, even when they don't know it themselves
  • This role can require bravery, politeness, and endless patience – sometimes all in one conversation
  • You'll need collaborative know-how to consult with the wider ANNA team, and work out issues as the company grows
  • You'll be dealing with questions about payments, invoice management, and bank cards every day so a business-focused brain is essential
  • You'll need to become an expert on every new feature we release on ANNA, so curiosity is important
  • You'll need a natural drive to help people as you support entrepreneurs, freelancers, and creative types while they build up their businesses
    A bit about you;
  • You've got superb literacy skills
  • You champion the very best in customer service
  • You're not afraid of change. In fact, you embrace it
  • You're organised and love to take ownership of whatever comes your way
  • You're great at explaining things
  • You're social media savvy
  • You're a creative problem-solver
  • You're hardworking and determined
  • You're honest and upbeat
  • You're passionate about new technology
    What we offer;
  • Unlimited holiday allowance
  • Competitive salary
  • Flexible working
  • Contributory pension scheme
  • Refer-a-friend scheme
  • Cardiff City Centre location
  • A shiny new MacBook Air
  • Growth share scheme
  • Gym membership options
  • Discounted food and drink at a local outlet
  • Our kitchens are stocked with fresh fruit and a range of snacks

What we offer:

  • Unlimited holiday allowance
  • Flexible working
  • Cardiff City Centre location

What we ask:

  • No minimum education required
  • Customer service preferred
  • flexible


Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Education Level
College, University, Other
Working hours per week
16 - 35
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £20,000 and £23,000 Per Year
Responsible for
Operational tasks
Type of Job
Admin / Secretarial, Accountancy
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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