ANNA Money is looking for a customer service assistant in Cardiff

What are you going to do:

A bit about the role;

• You'll need brilliant written communication skills to articulate with clarity, confidence, and warmth across app chat, emails, and social media
• We're building the best customer support team in the UK through a combination of people power and machine learning. Eventually our AI will do the repetitive work, leaving you to sort out the more complicated jobs. But in the meantime, you'll need to pitch in with any and every part of running a small business
• You'll have a keen eye for detail, to make sure identification and operational tasks are handled with vigilance and scrutiny. We're a financial service, after all
• You'll solve problems with honesty and decisiveness. We're looking for someone who isn't afraid to ask for help
• Listening and empathising with people is key to this role. You'll get to the heart of what our customers need, even when they don't know it themselves
• This role can require bravery, politeness, and endless patience – sometimes all in one conversation
• You'll need collaborative know-how to consult with the wider ANNA team, and work out issues as the company grows
• You'll be dealing with questions about payments, invoice management, and bank cards every day so a business-focused brain is essential
• You'll need to become an expert on every new feature we release on ANNA, so curiosity is important
• You'll need a natural drive to help people as you support entrepreneurs, freelancers, and creative types while they build up their businesses

A bit about you;

• You've got superb literacy skills
• You champion the very best in customer service
• You're not afraid of change. In fact, you embrace it
• You're organised and love to take ownership of whatever comes your way
• You're great at explaining things
• You're social media savvy
• You're a creative problem-solver
• You're hardworking and determined
• You're honest and upbeat
• You're passionate about new technology

What we offer;

• Unlimited holiday allowance
• Competitive salary
• Flexible working
• Contributory pension scheme
• Refer-a-friend scheme
• Cardiff City Centre location
• A shiny new MacBook Air
• Growth share scheme
• Gym membership options
• Discounted food and drink at a local outlet
• Our kitchens are stocked with fresh fruit and a range of snacks

What we offer:

• Unlimited holiday allowance
• Flexible working
• Cardiff City Centre location

Apply

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Status

Closed

Education Level

College, University, Other

Location

Cardiff

Working hours per week

16 - 35

Type of Contract

Graduate Jobs, Full Time Jobs

Salary indication

Between £20,000 and £23,000 Per Year

Responsible for

Operational tasks

Profession type

Admin / Secretarial, Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

Yes

Languages

English