Cleaning Manager - Superdrug Dunstable Distrubution Center in Bradford

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

• Manage designated site contract, ensuring that the contract service delivery is of a high standard, meets the Client’s needs and is delivered in line with the budgets set.

• To keep close professional contact with client and be able to ensure customer satisfaction.

• To ensure the SLA’s and KPI’s of the contract are achieved.

• To understand and ensure the Service Level Agreement and Cleaning Specification is delivered to the required standard for the client.  
• To complete monthly audit inspections with the SSM/Client to the KPI set within the contract.  
• To build relationships and rapour with the on site team, including attending monthly meetings.
• To recognise and identify the ability to quote for additional ad-hoc work for the client, passing details onto line manager for quotation. 
• To ensure essential weekly documents are completed on site in line with policy including; weekly task sheets.
• To ensure adequate delivery of Health and Safety and compliance ensuring all policies and procedures are aligned with Mitie QHSE Team and the Client, ensuring all risks are mitigated efficiently and effectively.. 
• To observe all client and company statutory fire and safety regulations to promote a safe working environment for all Mitie staff in a diligent manner. 
• To understand the weekly labour budget and ensure spend is measured on a daily, weekly and monthly basis to ensure the contract achieves budget. 
• To effectively lead and manage the on site cleaning team in taking responsibility for motivation, performance and empowerment of the team. 
• To manage poor performance and deal with in line with Mitie disciplinary procedure. 
• To manage all rota’s to ensure staffing levels are maintained at all times, with holidays and sickness covered and managed appropriately. 
• To monitor sickness and absence of on site employees and manage in line with Bradford Factor process. 
• Ensure all staff are Pinning using Ezitracker.
• To carry out regular 121’s with all team members, supported by SSM. 
• To carry out team briefs daily and team meetings monthly to ensure key messages to meet the business and customer needs are met to satisfaction.  
• To complete the Mitie Appraisal process is followed with an annual MiReview setting employee SMART objectives.
• To recruit employee’s using the Mitie recruitment process and ensure staffing levels are maintained at the agreed level. 
• To complete new starter documentation and obtain the relevant Right To Work in line with corporate and legal process. 
• To ensure the Mitie Induction and Training is completed with each new starter and a record kept on file in the form of the training record card. 
• To identify employee training and development needs, creating Performance Development Plans where applicable.  
• To ensure Mitie employees abide by the personal hygiene and uniform policy at all times. 
• To deal with any customer complaints or concerns within a timely and efficient manner to ensure the issue is fully investigated, with  a robust action plan to rectify created, implemented and communicated back the client. 
• Ensure equipment and cleaning area is kept clean, tidy and in good working condition.
• To understand how to report machinery faults to Equipment Services, the Service Level Agreement for repair and how to follow the escalation procedure. 
• Control, monitor and manage materials and consumables. Submit order where appropriate within a timely manner to Service Support Manager.
• To ensure the cleaning cupboard noticeboard requirements are met in full.  
• To undertake an element of cleaning tasks as part of daily role, as per site rota of cleaning schedule. 
• Demonstrate a commitment to work within the MITIE Core Values 
• To attend and fully participate in training courses. 
• To undertake additional duties in line with capabilities as required 
• Contribute and share best practice with the wider team and contract
•  Fulfill all reasonable management requests and liaise and support with colleague’s to create flexible working relationships working towards the same objectives.  

• Strong, effective communication skills 
• Problem solving skills 
• Strong client focused attitude
• Demonstrable decision making skills 
• Ability to work flexible shifts in order to build and maintain excellent relationship, internally and externally
• Good interpersonal skills and the ability to communicate and motivate your team
• Drive for continuous improvements in service delivery 
• Able to use own initiative
• Highly organised with excellent planning skills, efficient and effective
• Self-driven and determined
• Basic written and verbal English to understand Health and Safety practices and communicate effectively with the client and request additional duties. 
• Willing to take accountability of the delivery of the cleaning specification and satisfaction to the client.

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

Information Security:

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note:

• This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. 
• Specific tasks and objectives will be agreed with the post holder throughout the period of employment. 
• The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.