Tech Bar Concierge Analyst (BA3)

Job description

Global Technology Infrastructure Services (GTIS) is a division of approximately 4,300 colleagues based globally. They are accountable for delivering and supporting resilient, secure infrastructure technology and services to customers, clients and colleagues

We are about to embark on a £400,000,000 journey to truly transform the IT infrastructure of Barclays. This is your opportunity to be part of a team that are becoming more service focused in their approach, adopting technology to create experiences.

As the TechBar Concierge Analyst, you will be part of the customer service team for internal employees, providing ongoing support for people who use the services provided by GTIS.

• Listening to customers, understanding their needs and provide innovate, tailored solutions
• Triage the flow of demand and direct colleagues to appropriate escalation engineer
• Provide technical advice and guidance
• Build and maintain strong relationships with our customers, promoting technology products and services
• Ensure TechBar Centre meets global standards, pre-opening and closure checks
• Logistics of devices: swapout/refresh

• Exposure of creative problem solving, taking the initiative to resolve potential issues
• Capable to provide user coaching and brief training on ‘how to’ queries
• Excellent communication skills, able to influence where necessary

• Able to prioritise tasks accordingly
• Knowledge of standard workplace technology (hardware, OS, mobile devices)
• Excellent level of attention to detail

Interested and want to know more about Barclays? Visit for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

Extra information

Status

Closed

Location

London

Type of Contract

Graduate Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No