Tom Ford - Supervisor - Harrods, London - 37.5 Hours - Full Time, Permanent

Tom Ford - Supervisor - Harrods, London - 37.5 Hours - Full Time, Permanent

Brand: Tom Ford Beauty

Description

JOB TITLE: SPECIALIST

RESPONSIBLE TO: COUNTER/BUSINESSMANAGER

MAIN PURPOSE: Toachieve the retail objectives of the Tom Ford Beauty brand and ensure thesuccess of the account.

Topromote and maintain theTom Ford Beauty image and service standards.

KEY RESPONSIBILITIES AND STANDARDS

1. SELL THETOM FORD BEAUTY BRAND

2. Achieve required retail sales targets; daily,weekly, monthly as set by the Company and communicated by the CounterManager.

3. Achieve the daily target of new customerrecruitment as communicated by the Counter Manager.

4. Utilise Customer Registry system to strengthencustomer loyalty and maximise new launches and events through targetedcustomer communication.

5. GIVEEXCELLENT CUSTOMER SERVICE

• Give prompt, polite and efficient service at all

times.

• Adhere to the Tom Ford Beauty service

standards at all times.

• Communicate and demonstrate product expertise with

every customer.

1. PERSONAL GROOMING

• Maintain high

standard of personal grooming as required by Tom Ford Beauty.

• Wear the Tom Ford Beauty uniform and

maintain the uniform clean, professional condition.

• Adhere at all

times to Tom

Ford Beauty specific makeup guidelines.

• Wear only Tom Ford Beauty products during

working hours unless otherwise specified.

1. WORK EFFECTIVELY AS PART OF A TEAM

• Help colleagues and promote team efficiency by being

flexible and taking on tasks as required.

• Communicate information to the Counter Manager and

colleagues as needed.

• Maintain high standards of time-keeping on the counter

to ensure team efficiency.

1. MAINTAINHOUSEKEEPING STANDARDS

• Clean counters,

tester stands and displays regularly to maintain Tom Ford Beauty brand image.

• Merchandise the

counter according to brand guidelines.

• Adhere to brand hygiene standards

and correct utilisation of all selling/demonstration tools and take action to

ensure the counter complies with these.

1. COMPLETEADMINISTRATION

• Complete all

administration accurately, legibly and on time – including personal retail

sales reporting and any other specific administration that is required by the

Counter Manager.

1. CARRY OUT OTHER TASKS

• Carry out any

other duties as may be required to support the Counter/Business Manager, the

Sales & Education Executive and/or the Company from time to time.

Please note: thesuccess of your candidacy would be on contingent on completion of the nextstage of the recruitment process – requirements of the role & completion ofyour video assessment. If you require any adjustments to our recruitmentprocess because of a disability or for some other reason, please ensure youcontact 0800 917 1399 as soon as possible.

Qualifications

• Previous beauty/ artistry experience is desirable.

• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

• Previous experience with retail point-of-sale software is desirable

• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 201412

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.