The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
Multi Brand - Team Member - Boots, Lincoln - 18 Hours - Part Time, Permanent
Brand: Bobbi Brown
Description
Job Summary
A Multi BrandTeam Member works across, BECCA, Origins, Smashbox, GlamGlow and Bumble & Bumble and is responsible for supporting the management team in seeking opportunities to drive sales through consistently remaining consumer focused;
They are accountable for achieving this by;
reflecting a credible and professional image to all internal and external consumers at all times
maximising sales through selling, providing excellent service and retail standards
contributing to efficiencies through adhering to Store/Company Procedures and guidelines.
Sales and Service
Consistently deliver Brand service and sales expectations at all times
Participate and support the management team in eventing opportunities
Process till transactions effectively, accurately and efficiently; manage queues, as necessary
Answer the telephone in the correct manner and deal with consumer queries accurately
Tailor the experience to meet consumer needs providing alternatives and additional items and online, where appropriate
Adhere to appearance guidelines and personal standards
Understand and delivering daily and weekly Brand KPI’s
Engage and communicating effectively with consumers providing accurate advice across all categories
Effectively and efficiently deal with stock queries from consumers
Effectively deliver Services as required
Use social media to engage with consumers and maximise sales opportunities
Product Knowledge & Retail Standards
Identify features and benefits of products across all categories providing consumers with relevant information
Demonstrate a thorough understanding of the Brand and product
Adhere to all Store/Company retail standards
Maintain housekeeping standards
Support the management team with visual merchandising changes, adhering to guidelines
Maintain an up to date awareness of new stock, best sellers, out of stock categories and layouts
Identify faulty stock where appropriate, and take appropriate action
Operations
Follow Company/Store procedures when receiving, checking and unpacking deliveries and actioning stock movements
Store stock as per guidelines and procedures
Accurately and effectively follow stock counting procedures, when required
Effectively follow the replenishment process within agreed timeframes
Accurately action promotions and discounts as per guidelines and/or instruction
Adhere to the daily/weekly deployment rota
Keep abreast of Company/Store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises
Adhere to all communicated company standards, Policies and Procedures
Teamwork
Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled
Treat colleagues as consumers and provide them with the best service possible
Act as a role model and encourage colleagues to achieve agreed standards
Take personal responsibility and ownership for development
Understand the company culture and promote the Brand image at all times
Seek opportunities to share best practice in order to benefit the store
Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure
Security and Health & Safety
Adhere to store/company Security Policy and Procedures and take personal responsibility
Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations
Report observed hazards/maintenance issues to management
Follow fire safety procedures and understand how to use associated equipment safely
Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc
Follow and help to organise evacuation/emergency procedures where appropriate
Multi Brand Specific Requirements
Understand the principles of make-up artistry, beauty therapy and hairdressing, to deliver a personal shopping experience which meets the consumers beauty needs
Curates looks to inspire the consumer and provides authentic and unbiased advice and product recommendations
Build relationships and work in partnership with Boots Beauty Crew colleagues; sharing best practice, product knowledge and working collaboratively to achieve the same goals
Actively participate in store theme days, events, new product launches, keeping aligned to the marketing calendar
Person Specification
Essential
Beauty obsessed with a desire to work with 5 leading luxury beauty brands across skincare, make-up and hair care Demonstratable ability to inspire and influence those around you through great conversation
Socially savvy and trend aware
Self-motivated and target driven
Ability to learn quickly and comfortable working in an exciting and evolving retail environment
Please note: thesuccess of your candidacy would be on contingent on completion of the nextstage of the recruitment process – requirements of the role & completion ofyour video assessment. If you require any adjustments to our recruitmentprocess because of a disability or for some other reason, please ensure youcontact 0800 917 1399 as soon as possible.
Qualifications
While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Lincoln
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 202176
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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