Jo Malone London - Assistant Boutique Manager - Jo Malone London Free Standing Store, Cheltenham - 40 Hours - Full Time, Temporary (Maternity Cover)

Jo Malone London - Assistant Boutique Manager - Jo Malone London Free Standing Store, Cheltenham - 40 Hours - Full Time, Temporary (Maternity Cover)

Brand: Jo Malone London

Description

Assistant Boutique Manager

Division /

Department: Sales

Reports to: Boutique

Manager

Direct

reports: Senior Stylist / Stylists

Position Summary

At Jo Malone

London, bringing the brand’s generosity to life within our boutiques through

exceptional customer service is paramount. Fragrant fun, curiosity and kindness

are key. In this role you will truly be the host with the most, entertaining

visitors from across the globe and showcasing The World of Jo Malone London™ to

our customers, global colleagues, and corporate clients and media contacts.

Creativity

is our day to day. From the signature Hand and Arm massage to hosting wedding

consultations where you will help people bottle some of their most precious

memories. From floral crowns to graffiti artists, chocolate tasting and

cocktail master classes, our services and events are the talk of the town. As

Assistant Boutique Manager, your role will be to elevate these events and draw

success from them. You will also be accountable for the smooth running of the

store, and ensuring all your team are aligned in the Boutique and Brand vision.

The Assistant Manager will support the Boutique Manager in all

aspects of running the business and will efficiently take control of the

business in the Boutique Manager's absence.

Responsibilitiesand tasks

• Deliver exceptional customer service

• Maximise sales performance and productivity

• Team management

• Communicate effectively

• Build collaborative relationships acrossdepartment store

• Create, organise and execute in store events

• Effectively manage stock and inventory

• Maintain high VM standards and workenvironment

• Complete any administrative tasks to a highstandard and in a timely manner

• To be aware of competitor activity and todrive an omni-channel approach

  Please note: thesuccess of your candidacy would be on contingent on completion of the nextstage of the recruitment process – requirements of the role & completion ofyour video assessment. If you require any adjustments to our recruitmentprocess because of a disability or for some other reason, please ensure youcontact 0800 917 1399 as soon as possible.

Qualifications

The IdealCandidate

The ideal candidate will be warm, kind and friendly,

love to help with a ‘can-do’ attitude. Will

have a passion for service and storytelling whilst being adaptable and

versatile. Will be gracious, intelligent, smart and have a groomed, clean and

crisp image.

• Proven retail management/assistant retail management experience

• The ability to provide inspirational, authentic and personalizedcustomer service

• Previous business planning experience including setting sales andcustomer service targets, sales analysis and staff scheduling

• Previous retail operations experience including inventory and facilitiesmanagement and cash reconciliation

• Proven track record of leading a team to achieve sales and customerservice targets

• Experience of creating and executing in-store events

• Ability to work retail hours including days, nights, weekends andspecial events in a fast-paced work environment

• Applicants must be able to provide proof of right to live and work inthe country if invited to attend for interview

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Cheltenham

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 202285

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.