Apprentice Administration AssistantAbout us in EXETER

The Devon System are working together to improve the health and wellbeing of local people.

As a system, we face considerable challenges and as we move into the future, we will need to focus on a number of key areas including:

• Seek solutions that work for the system as a whole.
• Standardise practice and services where it makes sense to do so.
• Focus on cost reduction and cost containment.
• Recognise that participation will be required at system, locality, neighbourhood and organisational level on the priority areas.
• Invest in out of hospital models which are right care in the right place.
• Ensure equitable distribution of funding and outcomes by locality.
• Prevent investments that total more than the funding allocation growth received into the system.
• Consider financial decisions alongside quality, safety and any impact on patient experience of care.
• Share risks and benefits across the system and ensure they are fully understood by all parties.

As part of the Devon System, NHS Devon Clinical Commissioning Group is one of the biggest CCGs in England, serving a patient population of nearly 1.2 million people with a budget of more than £1.8 billion and is a key component of our Devon Health and Care System.

We plan local healthcare and buy services, including acute, community, mental health and ambulance services.

Our diverse area of operation includes the cities of Plymouth and Exeter, remote rural areas such as Exmoor and Dartmoor, and coastal areas including Torbay and Ilfracombe. We work closely with three main local authorities: Devon County Council, Plymouth City Council and Torbay Council.

We work with our local communities and other partners in our area, to improve people’s health and make sure they can receive high quality, local services.

We face considerable challenges and to tackle these we have six shared ambitions as a system for the next ten years:

1. Effective and efficient care
2. Integrated Care Model
3. A Devon-wide deal
4. Children and young people
5. Digital Devon
6. Equally Well

We need a highly motivated and experienced Apprentice to join the Nursing and Quality team based at County Hall, Exeter to provide administration support to the Nursing & Quality directorate and wider CCG footprint.

The main priorities of this role will be to deliver an effective and competent level of clerical support, co-ordinating the team and meetings as appropriate. The role includes time management, diary management, participating in department events, project support and management of patient safety and quality issues using their initiative.

The essential qualifications and experience of this role are:

Good general education to GCSE grade 7-4 (A-C) or equivalent; must include English Language and capable of achieving NVQ Level 3.

Working knowledge of Microsoft Office packages, email and internet

Completing tasks / projects as part of a team

Good communication skills

Ability to deal with telephone enquiries politely and efficiently

Able to prioritise workload using own initiative

Good organisational skills

Commitment to undertake and complete learning activities which are part of the role and the apprenticeship qualifications

Flexible approach, willing to undertake a range of duties as required

You will be required to undertake the Intermediate Apprenticeship in Business Administration, which includes: Level 3 Diploma in Business Administration, Functional Skills in Mathematics, English and Information and Communications Technology (ICT) at Level 2 or 3, Employment Rights and Responsibilities and Personal Learning and Thinking Skills (these are embedded throughout the apprenticeship).

As this training programme attracts government funding, candidates who hold a Level 4 qualification, equivalent or above including: HNC, HND, Degree, Honours Degree or Doctorate do not quality for apprenticeship funding and therefore need not apply.

For an informal discussion about this vacancy please contact:

June Taylor, Business Manager

Phone number

01392 675347

Email address

June.taylor1@nhs.net