If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
To investigate fraud for the purpose of reducing losses and increasing preventions, using a variety of detection systems. To act as the final escalation point for ID&V fails and escalations for the whole Barclaycard estate. To act as a source of fraud knowledge and experience for the department. The team provides 24/7 coverage
This role requires a Mon-Sun 7-11 contract, 35 hours per week on a rotating shift pattern including weekends.
A business critical role, all activity must be completed in accordance with financial regulations and group policies.
Minimising risk and exposure of suspicious activity for both the Bank and Customer is crucial. In order to do this successfully the role holder will be responsible for liaising directly with a number of stakeholders including customers, merchants, law enforcement, National Fraud Intelligence Bureau and a number of wider business functions such as; Wealth, Corporate, Legal, Litigation, Strategy, Advocacy etc.
Working on your own initiative and investigating suspicious activity to reduce fraud losses
Analyse and interpret data from various sources
Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service
Dealing with and resolving all internal customer queries
Service Inbound / Outbound calls to obtain information to support case decisioning and customer fraud case queries
Liaise and work with other areas within the fraud department
Limit losses to Barclaycard and Bank through different channels including applications and plastic card products whilst at the same time maintaining an excellent level of customer service
Provision of Intelligence to Fraud Strategy and ability to improve process
The successful candidate will demonstrate accuracy and attention to detail in all aspects of the role.
A background in customer or financial services would be an advantage
Computer literate.
Highly developed communication and influencing skills
Competent problem solving and decision making ability
Collaborative approach to handling issues
Drives performance - uses initiative in seeking resolution to complaints
High level of quality awareness
Barclays Northampton is an operation of vast scale, with a huge influence and impact on the financial services industry and on the lives of millions of British people. Here, we process 18 million transactions worth more than £700 million every day. This couldn’t be possible without the collaboration between all our teams – from tech, marketing, functions, and operations – and the global partnerships our Northampton colleagues have. Our environmentally friendly office is within 5 minutes of the local town, easily accessible from the M1, and we run frequent shuttlebuses to and from Northampton train station.
Interested and want to know more about Barclays? Visit for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.
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