Store Pick Improvement Manager - Online Store Pick

We’re looking for someone to join the Online team as a Project Manager responsible for improving the Store Pick operation for Morrisons.com.  This role will be based at our support centre in Bradford, West Yorkshire. This is a fantastic opportunity to join the online team as we continue to expand at pace.  

You’ll help to improve the customer and operational metrics for Home Delivery / Click and Collect orders and will have end to end accountability for delivering projects from initial ideation / concept development through to trial and rollout of the solutions you have developed.  Over time you will continue to refine and improve the store pick operating model - improving customer experience and making the operations more efficient.   

You’ll help to ensure we have a market leading offer as new ways of working are designed, developed and built, and will work closely with stakeholders such as stores, the field team as well as external suppliers.

In the role of Project Manager - Online Store Pick Team you’ll be responsible for  things like this:

• Ensure the customer experience is market leading - measured by customer retention, wait times etc

• Use customer complaints / insight to identify opportunities to make improvements to the operating model, working closely with the existing stores team and the customer insight team 

• Understand broader changes in customer behaviour - and anticipate future customer needs to allow the proposition to continue to evolve to meet the ever changing needs for customers 

• Establish and maintain relationships with suppliers (and will be the key contact within Morrison’s)

• Use insight to identify the issues which need to be addressed and change the operating model by innovating new solutions either by using technology to solve the issues or by improving for example the equipment used by colleagues 

• Take ownership of your projects and be prepared to make key decisions without the need to escalate 

• Work collaboratively and demonstrate a clear ability to work with other internal and external colleagues to deliver business benefits 

• Set long term strategic direction for your area, and gain approval to proceed with the plan you outline

• Grow our Home Delivery offer by improving customer experience and improving operational efficiency

You’ll need skills and experience like this to be a success:

• Comfortable managing large scale projects (>£1m capex)

• Understanding of Online Grocery preferred but not essential 

• Formal project management training strongly preferred  

• Excellent attention to detail

• Clear ability to  build a detailed roadmap to ensure the projects are delivered on time and on budget

• Effective influencing skills across the business, and especially within retail operations / online team

• Expertise in developing solutions / long term strategies also preferred 

• Able to work in a pressured environment with the ability to make quick decisions

• Ability to use and manipulate data preferred but not essential 

Morrisons.com has experienced amazing growth. We’ve exceeded market share targets. We’re respected in our industry for our service and value. We’ve won a place in our customers’ hearts as a place they trust to buy their online groceries

Delivering online solutions that give our trademark warm welcome, provide the best user journeys and empower our customers to shop the way they want – that’s our rallying cry. We achieve this by blending our retail know-how with in-house skills that include service delivery, data capture, trading, platform optimisation, web design and digital communication.

100% focused on meeting the needs of our customers, we’re making Morrisons a genuine leader in online shopping. We’re growing our online business and building world-class e-commerce capabilities that will help to shape our future. If you can deliver an advantage at the heart of a dynamic team, we can offer you a variety of career routes.