Hospitality Team Leader Apprenticeship - United Kingdom in London

Have you got what it takes to be the Colonel’s next apprentice?

Job description

It’s our ‘other’ SECRET. The colonel has taught us that there is a Right Way to do things. It isn’t always easy, but it’s always better. We lead with the heart and we Care Hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips.

We Care Hard about you, your development and your journey with us.


WHAT THE WE CAN OFFER YOU

A career with KFC offers much more than just fantastic earning potential. You’ll receive comprehensive training and excellent opportunities to grow your career. Not only that we encourage our teams to have fun together too so expect some social nights out and team pots that can be spent on social events throughout the year



MORE ABOUT THE ROLE

As a Team Leader you will be the Restaurant General Manager (RGM) “wingman” or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant. We encourage you to be your own authentic self, whom may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were you own.

Your daily duties will include:

Our People - our people are super important to us, we say they are just as important to us, as our guests. As a TL you’ll care about making a difference to each team member’s personal growth, their development and supporting them on the right way to do things. You will play a pivotal role in building a competent team, who can have fun together, but whom will roll up their sleeves when it ‘hot’ in the kitchen. n.

Satisfied Guest – If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you’ll be leading by example (Obvs) and training the team to be ‘guest maniacs’ serving accurate, hot meals, with a friendly smile. You’ll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards.

You’ll have the skills to ‘make it right’ if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better and better. Consider yourself a fun guy or women, as a TL - you will be empowered to use your imagination and help the team create “feel good” moments that bring a little joy to every visit.

Chicken… Sales!

The Colonel had many jobs, first and foremost, he was a chicken salesman. He loved to sell Chicken, and we continue his legacy by sharing the same passion, to sell his unique Chicken.

So much so, that we believe every occasion is a potential fried chicken one. As a trusted “wingman” or woman, you’ll help your RGM plan for every potential opportunity, anything from your local community events through to direct competition; you’ll always be thinking about what might help your team sell more of the Colonel’s good stuff, finding ways to improve operational standards and the guest experience.



It’s your business

If you’ve dreamed of running your own restaurant…the role of the TL will give you first-hand experience.

You’ll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant supporting your RGM with profit analysis. After all, you’ll want to know what drives the sales in your restaurant to expand elevate your sales and continue to smash your /team targets.

You will have a strong understanding of how to control costs including people deployment and making sure we’re on target.

You will ensure best practice around all cash handling and in-store banking procedures.

Every job has got to have some admin (Yawn or Yay – you decide!) - the admin part of your role will be assisting your RGM completing all daily paperwork. Our chicken is too good to waste so taking care that teams prepare what is needed and keep waste to a minimum is helpful too.

Lastly, making sure our restaurants are fully stocked is important, you’ll help by making sure that we keep an eye on stock levels, order the correct supplies, and check all deliveries so that we never disappoint our fans by running out of their favourites.

Benefits

Competitive salary

Quarterly, performance-related bonus

Pension contribution scheme

25% staff discount

Income protection scheme

Enhanced maternity pay

Education development through to degree level

Potential bonus earnings for performance

Flexible shift

Private health care

Life assurance

28 days holiday (inclusive of bank holidays) with increased holiday entitlement (dependent on years of service)

Desired skills

WHAT WE’D LOVE FROM YOU
If you have some, or a lot of experience, and you are cluckin’ excited to join KFC Apply now… there might just be a seat for you at the Colonel’s table.

Personal qualities

Integrity
Authentic
Determination
Hardworking
Generosity

Qualifications required

No previous qualifications required

Future prospects

Ongoing training and development following successful completion of the apprenticeship

Training to be delivered

Hospitality Team Leader Level 3
Functional Skills in Maths and English

Our world-famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonel’s chicken. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

Employer
KFC Restaurants - Mitcham - 229 - 231 London Road
Address
231 London Road
CR4 3NH

The map below displays the employer’s location, please check travel times before applying.

Extra information

Status
Open
Location
London
Type of Contract
Internships
Published at
08-09-2020
Type of Job
Bar Staff / Waiters and Waitresses
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

London | Bar Staff Jobs | Internships

Apply now

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