We are hiring and onboarding throughout COVID-19 Job Description Dealing with inbound helpdesk requests by telephone Dealing politely and efficiently with internal & external users and resolving simple issues during the telephone call with the help of scripts and flow charts. Setting realistic expectations with the caller for issues that will take longer to resolve and self-prioritising workloads to keep to the expectations set. Promptly escalating issues that are more complex. Maintaining ownership of the escalated issues on behalf of the caller until resolved by agreeing timescales with colleagues and chasing for the outcome. Managing and recording inbound helpdesk requests through a ticketing system Accurately recording tickets on be
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