When you work for Care UK, you join UK’s leading care providers. Whatever the role, no two days will be the same and full training will be provided in a welcoming environment.
You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.
As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.
As a Receptionist/Administrator at Care UK, you can look forward to:
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.
Farm Lane is a modern and very welcoming purpose-designed care home in Fulham, south west London.
Our experienced team provides person-centred residential, nursing, respite care for older people. We also offer sensitive and supportive end of life care.
We involve residents and families at every step of the care planning journey, from creating individualised programmes to discussing any decisions that need to be made. The home has a calm and friendly atmosphere which helps people to feel settled very quickly. Many residents have lived in Fulham for a long time and we support each person to maintain their links with the community. And we always celebrate the diverse cultural occasions that are important to residents.
Farm Lane also includes an intermediate care rehabilitation suite for individuals who've had a stay in hospital and need some extra help before they return to their own home, and we work closely with the NHS in Fulham to provide this service. We also run stroke rehabilitation sessions. These are run much like a day centre for local people who have had a stroke.
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