Job description
An exciting opportunity has arisen to join a leader retailer based out of their Cheshire head office. The successful E-commerce Customer Service Executive will respond to customer enquiries via multiple channels, acting as an ambassador for the brand
Client Details
Our client, based in Wilmslow, is a leading retail business, with a large customer base. Due to continued success, they are looking for a E-commerce Customer Service Executive to join their team.
Description
Duties of the Customer Service Executive will be/have:
- Respond to customer enquiries via email, live chat, phone and social media channels
- Process telephone orders and capture payment details
- Answers pre order enquiries
- Resolves post order enquires and complaints
- Provides technical assistance to customers placing orders on the website
- Communicates information about the company's products and services
- Accurately records reasons for customer contacts
- Deals with written communication and general administrative duties
- Actively encourages feedback from customers and provides recommendations for improvement
Profile
The successful candidate will be/have:
- Experience in a Customer Service environment preferably within a Contact Centre is essential
- Zendesk experience
- Minimum 3 GCE's grade A-C equivalent or above including English and Maths or 5 years demonstrable work experience
- Good written and verbal communication
- Ability to work on own initiative and as part of a team
- Understands the need for confidentiality and compliance with legislation
Job Offer
The salary on offer is £18k - £21k per annum
Monday - Friday 09:30 - 17:30 (potentially some weekend work)
25 days holiday
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Wilmslow
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
