Find your teamAdministrator in Bath

brighterkind is a dynamic care home group that is delivering a new approach to care, putting residents’ happiness and health at the heart of our philosophy. Currently a standalone business within the Four Seasons Group, brighterkind has aspirations to develop independently into one of the leading care home providers in the UK.

This role presents a unique opportunity to join a caring, fun and forward thinking business which is currently in its early stages of development.

The role of the Home Administrator is integral to our success. You will support the Home Manager, employees and residents with administrative duties to ensure the smooth and efficient operations within the home including, meeting deadlines on requests from Head Office, financial procedures and information returns. Responsible for the collation of data to enable invoicing to be carried out in conjunction with finance.

We aspire to provide our employees with a truly rewarding opportunity to proactively shape the company culture and influence the development of the business. This really is an exciting time to join us. We offer a challenging and rewarding environment for proactive and innovative individuals to flourish and develop.

We are looking for professional, creative and energetic candidates to join our friendly and passionate team all working towards the same goals – to help those we care for, love every day!

Duties and Responsibilities

Finance and Fees

• Ensuring updated notifications are completed for reporting purposes on the Residents diary for all the details relevant to the residents stay within the Home;
• Collect and record fee income from Local Authorities, Clinical Commissioning Groups (CCG’s) and private fee payers. Liaising and advising new residents on the process of fee payments, ensuring the monthly reconciliation and any supporting information is returned to Head Office in an accurate and timely manner;
• Follow up any non-payment of fees immediately if they fall into arrears and report to Head Office any areas of concern for outstanding debtors.
• Processing any ‘Extras’ to be recharged to the residents in a timely and accurate manner, as appropriate to the local home.

Finance and Payroll

• Prepare and submit the weekly/monthly payroll returns, to include hours worked, sickness, holidays, starters and leavers, for submission to Head Office in a timely and accurate manner to meet the payroll deadline;
• Maintain the petty cash, recording all disbursements and action reclaims to maintain the float;
• Prepare monies raised through fee collection, telephones and staff meals for safe banking at the Company’s bank;
• Record and distribute personal allowances to residents, where applicable, and assist individual residents with financial arrangements, including the safe custody of money and valuables, adhering to verification procedures to safeguard against claims of misappropriation.

Marketing

• Provide a welcoming and friendly environment as the primary contract point for all visitors, demonstrating strong customer service focus.
• Ensuring any customer enquiries are logged and followed up appropriately as requested by the Home Manager.

Management Information

• Assist in the preparation, collation and dispatch of management information to Head Office as requested;
• Liaise with approved suppliers for ordering and replenishing of stock, in line with company procedures, to maintain appropriate levels and controls and ensure expenditure is contained within agreed budgets; using the Monthly Budget Expenses Controls.
• Maintain the Purchase Ledger and assists the Home Manager in the running of the Purchase Order System.

General

• Provide clerical support to the Home Manager and, when appropriate other staff, including diary management, word processing, photocopying, filing and maintaining personal records;
• Carry out reception duties providing a focal point for visitors and telephone enquirers, promoting a positive image and customer service approach;
• To maintain Resident and employee confidentiality and privacy in line with Information Governance;
• To attend and actively participate in staff meetings and staff training sessions as required;
• To familiarise yourself with, uphold and adhere to the company policies and procedures at all times.

We offer unrivalled employee benefits as our staff are at the heart of our achievements and future vision. Rewarding commitment and long service are important to us and all employees are entitled to the following benefits and incentives.

• Competitive salaries and generous holiday allowance
• Ongoing personal development plan and career progression
• Team Meal Offering
• Free uniform
• High street discount vouchers
• NEST work place pension contributions
• Long service awards and vouchers

All offers of employment are subject to satisfactory references and a DBS check.