Our client, a leader in the provision of property services in the East Anglian Region is looking to add a telephone call handler to their friendly repairs and maintenance team in Dereham. This will be on a temporary basis of 6-9 months.
Essential Requirements:
* Receiving incoming calls from customers via the telephone and email
* Ascertaining information from customers and prioritising the diagnosis of each job to allow for efficiency
* General administration - Microsoft word, email and excel skills required
* Entry and configuration of data into the clients online system
* Identifying works against the clients scope of service
* Liaising immediately with the senior planner on any works that cannot be completed satisfactorily
* Work to deadlines, prioritise workload and some performance targets
* Good organisation
* Great customer service
* Transferring information accurately
* Accuracy when inputting data
* Be able to mediate calls in a professional manner
This Call Handler contract is long term with the working hours of 08:00 - 17:00 Monday to Friday with a 30-minute lunch break.
Hourly Rate :
- £9.50 per hour - PAYE
Client's additional benefits:
* Pension Scheme
* 25 Days annual leave
* Rewards Scheme: Cycle to work, Retailer discounts, gym memberships and Wellbeing hub
* Personal development opportunities
Benefits of working for ARC:
* Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region's leading companies.
* In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
* Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
* Weekly pay - with a 1 hour pay resolution guarantee.
* Pension contribution (after 3 months continuous service).
* On-going assignments
* Free access to our HealthAssured scheme for you and your family.
* Access to Free online training.
Please apply via the link or contact Becky Quadling on (01603) (phone number removed).
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