1st/2nd line support Engineer
1st / 2nd Line Support Engineer
The Company:
Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand they are seeking a 1st/2nd line Technical Support Engineer to complement their existing support team.
The Role:
The role will be to proactively ensure that all clients receive exceptional Customer service during all contact with the Service Desk, thus ensuring continual exceptional operational service. All support must be performed with minimal business impact on the customer and within agrees service levels.
You will contribute to service desk incidents through to completion, recognising when escalation is required for the quickest resolution for the client. You will provide clients with continual and regular updates throughout the management of their incidents, whether assigned to you or a higher level engineer. The role will require you to work effectively on the service desk systems, keeping all tickets fully updated in real time. Other responsibilities will involve performing on-site client visits as a representative of the company where necessary to resolve a technical incident.
The Candidate:
The ideal candidate will come from an outsourced or IT service background, with impeccable customer service skills. You will be proficient in Microsoft Windows Server (Apply online only), Microsoft Exchange, Terminal Server, Microsoft XP, Microsoft Vista and Microsoft Office 2003/ 2007 along Active Directory. Any Certifications at a MCP/Cisco/ ITIL level would be ideal for this role
Key Skills:
•Microsoft Office Suite, a competent user who understands more advanced functions.
•Networking basics
•Security Basics
•Hardware Basics and Troubleshooting.
•Good Computer hardware Troubleshooting and installation experience.
•Any ITIL, Microsoft, Cisco and Apple qualifications would be advantageous.
•Configuration of Printers on laptops/desktops
•TCP/IP fundamentals
The Location: Milton Keynes.
Bedford, Cranfield, Luton, Northampton, Kettering, Rugby, Wellingborough, Buckinghamshire, Aylesbury, Dunstable, ST Neots and Other Surrounding Area's
Salary: £22,000 - £26,000 + Additional Benefits
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