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Telecare operator in Lancashire

Telecare operator

Job description

BDS are currently recruiting for three telecare operators in Cheadle to start asap. This is a fantastic opportunity to be part of a leading team that delivers essential contact centre services that save lives everyday and makes a difference to people's lives.

The purpose of this role is to deliver an excellent Telecare service to service users through effective call handling, following procedures and demonstrating empathy and appropriate care to vulnerable customers.


* Respond to and prioritise alarms generated by the Telecare Monitoring System, contacting appropriate agencies when necessary.

* Respond to and take appropriate action when dealing with Lone Worker Alarm calls.

* Initiate "Check Calls" to clients on the system when required.

* Provide information to callers.

* Assist in the compilation and maintenance of records on the client database.

* Liaise with outside agencies as required to effectively resolve alarm calls.

About you

Great communication and listening skills are a must! This is a rewarding role where trust is key but it can also be tough, - so you'll need to be resilient, be able answer calls quickly and calmly with the ability to put people at ease and record details accurately and swiftly. Full training is provided along with support towards external qualifications and an open and honest culture. Previous telecare or responsive repairs experience would be ideal. We would also welcome people with combined care and customer service experience.

Hours are full time on a 6 week rolling rota to include 3 out of 6 weekends. Shift patterns are

6am - 2pm

8am - 4pm

2pm - 10pm

10pm - 6am

These are initially ongoing agency roles to start asap with a view to becoming permanent for the right person. Car drivers preferred

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Full Time Jobs | Secondary School

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