Primary Servicing Specialist in London

Job description

Are you a skilled Mortgage Account Handler looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Primary Servicing Specialist with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for a Primary Servicing Specialist to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer focused environment within the financial services sector. Your role will involve end to end servicing and administration of the mortgage throughout the complete cycle.

You will be working within an established team that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role.

We would like to hear from candidates with good experience of delivering exceptional customer service and who are highly organised, motivated, and able to work effectively and accurately.

As a Primary Servicing Specialist, your Key Responsibilities will include:

To deliver accurate and timely processing of Mortgage administration activities and other various daily tasks
Daily interactions with customers and Third Parties via telephone and writing, offering excellent customer service throughout
Ensuring that workloads are processed efficiently and effectively in accordance with agreed policies and procedures
Liaising effectively with Clients, representing Pepper appropriately
End to end servicing of the mortgage from completion through to redemption stage
Identification of potential efficiencies and delivering ideas to improve Pepper Operations and the customer experienceKeywords: Primary Servicing Specialist | Loan Administrator | Account Management | Loan Management | Arrears Management | Litigation | Customer Service

Benefits

Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | Life Assurance | 25 days holiday increasing with Length of Service | Season Ticket Loans | Cycle to Work Scheme | Employee Assistance Programme | Enhanced Maternity & Paternity package | Reward & Recognition Program | Eye Care | Wellbeing Days | Volunteering Days | Payroll Giving | Free Hot Drinks | Relaxed Dress Code | Discounted Gym Membership | Local & National Discounts

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team then apply for this job opportunity.

Essential Skills

We're looking for a candidate who has prior exposure to operational loan management, who can consistently deliver outstanding customer service and has a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

Desirable Skills

In addition, you must be able to:

Demonstrate self-reliance and motivation
Be detail orientated and able to work to tight deadlines
Analyse problems, think creatively, and make effective decisions in the appropriate timescales
Take ownership of the responsibilities allocated to you
Demonstrate the ability to form productive relationships at all levels
Demonstrate strong English verbal and written communication skills

About Company

As one of the most successful third-party servicing companies in the UK, with over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it's full end-to-end servicing through the complete lifecycle of loans or just support with one element, we can help. Some of the services we can provide include: Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. S&P Global Ratings ranks us as one of the highest-rated primary and special servicers of residential mortgages in the UK

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Working hours per week

0 -

Type of Contract

Full Time Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English