Job description
We are a recruiting for a Client Support Executive to join a successful and growing company based in St Albans.
Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere.
The successful candidate will need to have experience working in a fast-paced environment and the ability to build a strong rapport with clients. This is a great opportunty for a graduate looking to build on their experience and kickstart a fantastic career within a reputable company!
Key responsibilities:
- Responding to client emails in a timely and professional manner
- Dealing with client queries via telephone, live chat and letter
- Making FCA compliant telephone calls to new clients in order to welcome them to the company and check their understanding of services and the potential risks involved
- Assessing new account applications, via Experian systems, and ensuring that minimum standards of ID and address verification have been achieved
- Analysing credit requests and authorising appropriate limits
- Contacting/chasing debtors
- General daily administration duties to include daily post, processing client cheques, arranging couriers, scanning, stationery orders
What the employer is looking for:
- A degree or strong A-Levels essential
- Excellent customer service skills are essential!
- A professional and confident telephone manner
- Ability to build good relationships with clients and colleagues
- A good multi-tasker
- A great communicator - both written and verbal
- Attention to detail
- Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries
What’s in it for you?
- Salary: £24k-£28k depending on relevant experience
- 25 days holiday (increasing to 30 after 4 years)
- Contributory pension scheme
- Life insurance benefit (4 x salary)
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Hours: Mon-Fri, 8am - 4.30pm, 8.30am - 5pm/9am - 5.30pm (1 Saturday in 3, for 4 hours per day, overtime paid)
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Saint Albans
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
