As our new Account Manager for our BCS Group you will be responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management, you will be required to travel to clients Nationally.
Sales
* Achieve growth in all areas of BCS Group and ensure that you are in line to hit your sales targets at all times.
* Manage a customer portfolio of key accounts and specialist projects and ensure that all targets are achieved.
* Build strong lasting customer relationships with your customer portfolio.
* Build strong lasting supply chain relationships with key suppliers and ensure that you are up to date with latest industry products and innovations.
* Build strong relationships with Barhale senior managers and staff to ensure that we generate leads for our business where appropriate.
Business Development
* Offer full support to our Head of Sales on PQQs, Tenders and Major Projects that benefit our business.
* Work closely with Business Unit Management, Head of Sales and Marketing Team to ensure that we are targeting the right customers with offers, promotions, clearnaces and special offers.
* Identify mailshots and exhibitions that we should be carrying out as a business.
* Ensure that customer feedback is obtained and shared on a regular basis to make our business more effiiecent and to maintain a high level of customer service.
* Monitor our competition from a sales perspective and ensure that all information is shared with our business.
Customer Relationship Management
* Manage all your customer activity via our CRM system to ensure that all relevant data and information is captured as well as maintaining your pipeline of opportunities.
* Participate in networking at industy events and exhibitions to benefit our business.
* Ensure that customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers.
People
* Work closely with Business Unit Management, Head of Sales and Sales Team to ensure that all new enquires, new prospects and opportunites are followed up.
* Attend monthly one to ones and sales meetings when arranged and planned.
Reports & Administration
* Complete a winning works summary on a monthly basis that contributes towards our board report and quarterly business review submissions.
* Share good news strories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group.
* Complete own administration requirements in a timely fashion.
Key measures & targets:
Sales targets
New business
Retention
Customer satisfaction
Key relationships:
Head of Sales
Internal Sales Team
Key Clients
Key Suppliers
Accounts Team
Essential
Experience and indepth knowledge and understanding of working in Sales
Strong verbal and written communication skills
Good time management and planning skills
Ability to prioritise workload and meet deadlines
Strong presentation skills
IT skills, CRM and design software experience are essential
Team player
Desirable
Experience of working in the construction industry
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