Internal Sales - Timber
Role: Internal Sales / Timber Sales Specialist
Sector: Building Materials / Construction Supplies
Product: Timber and Timber Related Products
Location: Home / office based
Basic Salary: £24,000 - £28,000
We're recruiting a Timber Sales Specialist to work as an internal Web Sales Consultant for one of the UKs largest timber distribution and manufacturing groups.
With an extensive network of warehousing, milling, processing and distribution capabilities throughout the UK our client serves a diverse customer base within the Construction sector with a full range of the highest quality timber materials, sheet materials, panel products and engineered wood products / timber products.
Our client is renowned for expert timber knowledge and advice. eCommerce is a key element of the business function and due to accelerated growth, they're looking for a customer focused Internal Sales professional from the timber industry to join their rapidly expanding eCommerce team.
Joining as a Timber Sales Specialist / Web Sales Advisor you will provide the very best in expert, technical support and customer service, with responsibility to support customers with the information they need to choose the right products, get the expert advice they need and navigate the website. You will also support the wider eCommerce team with the day-to-day operations of their digital eCommerce platform.
Do you have a sales / customer service background within timber or timber related products?
Then we'd love to hear from you!! APPLY NOW.
Role & Responsibilities:
* Monitor inbound website sales and customer support enquiries
* Manage customer queries and requests via the website Live Chat feature
* Support the development of the customer journey to enhance their experience and ultimately increase sales conversions
* Liaise with branch teams and internal stakeholders to ensure all customer service issues are resolved ensuring that the customer is up to date and informed
* Access and provide accurate information to customers about stock, delivery and other relevant information
* Coordinate the fulfilment of direct from supplier items within orders via the website and sales phone line where required
* Efficient management of third-party logistics to enhance fulfilment capabilities
* Administrative support to the eCommerce team
* Relay insights gained via customer contact back to the wider eCommerce team with respect to recommendations on merchandising, content, promotions and user interface and user experience improvements
About the successful candidate:
* Strong technical knowledge of timber and timber related products
* Strong communicator: confident, clear, concise and professional in both verbal and written communications
* Proven internal sales / account management skills with the ability to upsell and cross-sell where appropriate
* Ability to build strong relationships and rapport with customers across all channels
* Digitally competent: comfortable and confident working across multiple digital channels
* A positive "can do" attitude
* Customer focussed with a keen eye for detail
* Collaborative with a focus on team effort
Skills and experience
* Internal sales and/or customer service experience within the timber sector, timber merchants, builders merchants, timber distribution
* High levels of verbal and written communication skills
* In-depth understanding of timber products, panel products, processed timber and joinery.
* Relationship builder
* High levels of customer service and empathy.
* Time management
* Organisation
* Able to use digital systems and digital tools
* eCommerce environment experience - ideally a store-based operational model (desirable)
What next?
If you're passionate about timber and want to find out more about this Timber Sales Specialist / Web Sales Advisor role apply online and one of our team will be in touch to discuss the next steps
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