Join us, make a difference
Customer Service Advisor
“Anglian Water is a fantastic company to work for and offers many development opportunities. There are great benefits such as pension, discounts & incentives. The best part of my job is being able to make a positive impact on the customer journey and working with enthusiastic members of staff to make a difference. “
Nicola Wallis, October 2020
Join Anglian Water to help make a difference and provide a vital service!
Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage our 7,000 daily calls across our Billing, Operations and Collections departments.
We pride ourselves as an employer of choice and we are working towards remaining a leading customer service business in the UK, not just a leading water company!
We are now recruiting for exceptional customer’s service individuals (from all walks of life) to join our high performing teams and work towards our long-term business goals.
Why should a customer become a colleague?
Being a successful water company doesn’t come easy! Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our extensive benefits package includes:
- Plus, lots more!
We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.
What will you be doing?
With your professional telephone manner and excellent communication, you will be the front-line voice of Anglian Water dealing with a wide range of different phone calls from our customers.
Life in our contact centres is very rewarding, upbeat and energetic and you’ll be surrounded by supportive mentors, team members and team leaders who love what they do.
Help us make life better for our customers every single day and apply to join our collections team:
As a Collections Team Member, you will be offering a trusted, effortless and personal service to some of our most vulnerable customers. You’ll need heaps of patience and empathy to comfort and guide customers who may have financial difficulties. You will be discussing customer account balances, reviewing household budgets to find a sustainable repayment resolution along with offering and signposting additional services to make your customer’s day great.
Start date: 15th March 2021
What do you need?
You don’t need to have worked in a contact centre before; you just need to have a willingness to learn, excellent communication and a strong desire to do the right thing for our customers every time.
In return, we’ll provide a thorough training package to support you in dealing with our customers confidently.
You won’t be alone! As well as joining as part of a group, you will also have extensive mentoring to ensure you have the support you need whilst you learn how to provide an outstanding service to our customers.
What makes our Customer Service Advisors so great?
We’re looking for a personality that will shine down the phone to our customers and ideally someone who:
Is empathetic, confident and passionate towards every customerIs resilient and enjoys working in a fast paced, dynamic environmentAdapts well to change and is an effective communicatorCan learn computer systems and multitaskWhat hours will I work?
We have a range of shifts which cover our opening hours of:
8am-8pm Monday to Friday
8am-4pm Saturday
10am-4pm Sunday
We are also open bank holidays
For any queries regarding shifts or anything else, please don’t hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk.
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