NWE Service Desk Intern in Manchester

NWE Service Desk Intern

Job description

Date: Dec 16, 2020

Location: Manchester, Greater Manchester, GB

Company: Bureau Veritas

Bureau Veritas is a  global leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. Since 1828 we offer innovative solutions that go beyond simple  compliance with regulations and standards , reducing risk, improving performance and promoting sustainable development.

Our core values include  integrity  and  ethics impartiality, customer focus  and  safety at work  and are Top Employer for the seventh consecutive year.

Role: IT Service Desk Intern – 12 month undergraduate placement

Location: Atlas Business Park, Manchester (M22 5PR)

Salary : £17,500

GAIN VALUABLE EXPERIENCE WITH A GLOBAL ORGANISATION

Passionate about IT? This is your chance to join a busy, dynamic IT Service Desk on a 12 month internship!

Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the biggest household names.

With more than 400,000 clients worldwide, we are a true global leader; helping to ensure the safety, quality and sustainability of parts, plant, properties and more. Our client list covers everyone from major retailers and petro-chemical companies, to global banks and international airports.

BUSY SERVICE DESK

This Service Desk is devoted to trouble shooting and resolving IT issues for UK and North West Europe users in Bureau Veritas, and is a dynamic and fast paced environment.

With a focus on delivering excellent service to your internal stakeholders, your day to day duties make up an essential part of our business operations.

Key responsibilities include:

  • Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues.
  • Accurately log calls into the Bureau Veritas Service Desk System.
  • Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
  • Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service Desk
  • Follow existing Service desk procedures to deal with new starters / leavers and role changes
  • Achieve / maintain end to end SLA’s for support calls.
  • Provide a Project resource as required.
  • Ensure clear communication and instruction to colleagues on IT related issues
  • Customer focused to work effectively as part of a team to resolve issues within SLA
  • To assist NWE Service Desk Specialists in their tasks.
  • ARE YOU PASSIONATE ABOUT A CAREER IN IT?

    This role will allow you to extend your knowledge and gain insight into working within a global company in a fast paced environment and teach you key skills needed for a career in IT.

    Candidate requirements include:

  • Studying IT/IS related course at degree level
  • Excellent Customer Service Skills
  • Ability to prioritise and effectively time manage
  • Effective communication skills
  • Extra information

    Status
    Open
    Education Level
    Other
    Location
    Manchester
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Manchester | Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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