Job description
Responsibilities
Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects. To support drivers with route planning for the next days’ delivery rounds. To ensure each customer is provided with “exemplary” service on each telephone call or contact. To update customer records and liaise with customer relatives as required. To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary. Prepare promotional literature as required and communicate details of new products or promotions to customers. To search, provide and continually look for new business opportunities. To share best practices with colleagues in an effort to continuously improve our service proposition. To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
Qualifications
Essential:
Experience of a customer service role Confident using a Personal computer to manage and process orders Confident telephone manner Able to pay attention to detail and be accurate in your work Numerate and good written English; GCSE Math’s & English standard or equivalent Able to work to deadlines Desirable:
Have worked in the elderly/care market Experience of working in a team environment Full UK Driving Licence Personal Qualities:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers. To take an active interest in getting to know every customer and become a trusted friend. A good listener, you’ll be able to treat every customer as an individual. To have a very clear telephone voice where you can adapt your style to meet the needs of every customer. Ability to communicate and relate to people at all levels. Ability to work under own initiative, plan own day, manage own time. To act as a link for drivers and customers if any problems arise during a delivery round. To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers. To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition. Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Surrey
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Customer Service Jobs | Casual / Part Time Jobs | Other
