Customer Service Advisor in Surrey

Customer Service Advisor

Job description

Responsibilities

  • Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
  • To support drivers with route planning for the next days’ delivery rounds.
  • To ensure each customer is provided with “exemplary” service on each telephone call or contact.
  • To update customer records and liaise with customer relatives as required.
  • To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
  • Prepare promotional literature as required and communicate details of new products or promotions to customers.
  • To search, provide and continually look for new business opportunities.
  • To share best practices with colleagues in an effort to continuously improve our service proposition.
  • To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
  • Qualifications

    Essential:

  • Experience of a customer service role
  • Confident using a Personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English; GCSE Math’s & English standard or equivalent
  • Able to work to deadlines
  • Desirable:

  • Have worked in the elderly/care market
  • Experience of working in a team environment
  • Full UK Driving Licence
  • Personal Qualities:

    As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.

  • This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
  • To take an active interest in getting to know every customer and become a trusted friend.
  • A good listener, you’ll be able to treat every customer as an individual.
  • To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
  • Ability to communicate and relate to people at all levels.
  • Ability to work under own initiative, plan own day, manage own time.
  • To act as a link for drivers and customers if any problems arise during a delivery round.
  • To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
  • To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
  • Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
  • Extra information

    Status
    Open
    Education Level
    Other
    Location
    Surrey
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    01-02-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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