Customer Service Advisor in Surrey

Job description

City Of Manchester, Greater Manchester Call Centre and Customer Service Posted 12.01.21 Up to £18137.60 per annum + bonus bonus

Customer Service Advisor – Work From Home

Start date: 25th January 2021

Full time and permanent opportunity!

We are currently recruiting for our Global Outsourcing client, we are looking for candidates with previous customer service skills who can handle customer queries and isn’t afraid of a challenge. This is an inbound role combining a mixture of customer service and up selling so ability to build rapport is key!

This is home based role so all equipment will be provided prior to the start date, we just need you to have a reliable broadband connection and somewhere to work without interruptions and distractions!

What will you be doing?

  • Taking inbound calls from customers wanting to discuss products and subscriptions
  • Providing excellent customer service on all calls
  • Resolving customer queries regarding their Broadband packages
  • Providing technical support where possible, alternatively sending an engineer to a customer if needed
  • Working to targets and KPI’s on a consistent basis
  • Ensuring call quality is adhered to at all times
  • What’s in it for you?

  • Company pension plan
  • Company health care plan
  • Access to free services
  • Free Gym Membership
  • Access to hundreds of high street discounts when employed through us
  • 29 days holidays + an extra day for every years service ( 5 year cap )
  • Fortnightly pay
  • What are we looking for?

  • Previous experience within customer service
  • Experience working in a targeted environment
  • Passion for excellent customer service
  • Wants to go above and beyond for every customer
  • Friendly, kind and reliable
  • Excellent attitude and ability to work independently, part of a remote team
  • Salary –

    £18,137.60 per annum

    Hours of work –

  • Full time working 4 out of 7 days rotationally – you will work a slightly longer shift but get 3 days off per week!
  • Candidates must be flexible to work between 8am-11pm
  • You will need to be able to commit to rotational weekend work
  • Successful candidates must be able to pass a credit and DBS check due to the nature of the role

    Requirements for home based working include: Broadband connection that is 5MB or above; desk and appropriate chair; Internet connection will need to be a wired connection and TalkTalk is incompatible with the systems so cannot be used.

    If you’re interested and this sounds like something for you then please APPLY NOW!

    Cordant Group is an equal opportunities employer

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Surrey
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    06-02-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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