Client Care Advisor - Full or Part Time - Cheltenham
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Cheltenham practice, to start as soon as possible.
What your typical day will look like
Your focus is to provide exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that they are absolutely satisfied, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so good computer literacy is a must.
This role can be either full or part time working 30-40 hours per week to include 1 in 3 weekends.
Vets4Pets Cheltenham is committed to providing high quality care via a modern, well equipped practice, including a lab, pharmacy, digital x-ray and ultrasound. Plus, on site car parking too!
Person Specification
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer a friendly and supportive close knit team, in-house career development opportunities, pension and holiday allowance, 20% discount at the Vet Group, Pets at Home and the Groom Room, access to high street and online discounts and cashbacks.
If you need support putting a CV together please follow this helpful guide to enable you to present your best professional self - www.resumerescue.co.uk
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