Delivery Manager, Internal Products (maternity cover) in Surrey

Delivery Manager, Internal Products (maternity cover)

Job description

About Us

The Financial Times is one of the world's leading business news organisations, recognisedinternationally for its authority, integrity and accuracy. The FT has a record paying readership ofone million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., whichprovides a broad range of information, news and services for the global business community.

We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila,Sofia, San Francisco and Tokyo. Join us and find an inclusive and fast-paced environment withunique opportunities to support every step of your career. Learn more about the FT, includingannouncements and career opportunities, at

About the Internal Products Teams
The successful candidate will work within the FT's Internal Products Group. To note, given thecurrent cirumstances the Product & Technology organisation will also be working from home until endof 2021 and we welcome candidates from all across the UK to apply.

The mission of this Group:

Help teams across FT be successful by giving them the right data, at the right time, and thetools they need to act on it.

Teams right across our organisation - from Editorial to Sales & Marketing - are striving to beleaner, more nimble, effective and innovative. We can help them do this by giving them data andtools that can not only support their processes, but also allow them to experiment on better waysto achieve their outcomes. You will work closely with the team of engineers and admins to ensurethey have the inspiration, support and guidance.

The successful candidate will coach and facilitate teams working in the Internal Products group.This is a hugely rewarding group to work in, seeking to make the technology used by employeesacross the organisation as inspiring as possible. As such, this is a fantastic opportunity to workwith teams who are continually seeking to challenge our old assumptions and constraints, and tofind new and better ways to deliver a rich experience to our employees.

The Team

The specific team you will primarily be managing is the CRM Enablement team. This team maintainsand enhances CRM capabilities across the organisation: from Advertising, to B2C & B2B subscriptionsales, to events management and beyond, our CRM capabilities are broad in impact. You will workclosely with the team of engineers and admins to ensure they are given the support and guidancethey need to succeed, and - alongside the Business Analyst and Product Manager - you will liaisewith stakeholders across the organisation to ensure there is a clear and transparent process toenable them to get their needs met.
As a Delivery Manager at FT, your responsibility is to ensure delivery, and to improve delivery.You will:
  • Deliver value - Work with your leadership team counterparts (Product and Technical) and your product development team (engineering, UX, customer research etc) to ensure that the product is delivered effectively to support realising its compliance goals.
  • Facilitate team - Resolve conflict and disagreement. Lead workshops. Remove impediments that hold your team back. Help them make decisions. Promote continuous improvement, clarity and empowerment.
  • Champion quality -- Technical standards, service management, agile quality management practices and principles.
  • Create transparency - Clearly communicate and measure vision, schedule and progress within and outside of the teams.
  • Build good governance - Manage and monitor resources and risks, proactively plan and take corrective action where necessary.
  • Create vision and value - Help to define, shape and prioritise the vision, goals, initiatives and outcomes - seeking value, avoiding complexity.
  • Manage 3rd parties - Manage and collaborate with 3rd parties to ensure they deliver effectively and that contracts are structured appropriately.
  • Build community - Work to improve the FT's Agile capability. Foster Agile knowledge, the supporting community and tools across the organisation

About You

You are passionate about people and about helping them to find purpose in their work. You lovecommunicating with people, facilitating teams, creating vision and consensus. You also have a keensense of stakeholder communication, engagement and creating transparency. You will almost certainlyhave made mistakes on your own journey, and will be wiser for them.

You are therefore:
  • Accomplished at coaching and facilitating agile teams with practical applications of agile methods
  • Enthusiastic, proactive and able to resolve conflict - individuals and teams
  • Able to steer a team towards self-organisation
  • A clear, adaptive and transparent communicator
  • Able to manage and track work, dependencies, risks and issues

The Financial Times and Technology ...
We are looking for someone who wants to help us deliver world--class websites and services thathelp our readers find and enjoy globally respected content from the Financial Times.
What it's like to work for us ...
Our department spans all areas of technology including server side, web and cloud softwaredevelopment, quality assurance, integration, on premise and cloud provisioning, operationalsupport, IT governance, programme/project management & customer/supplier management.

We have a team of 250+ located primarily in London near St Paul's Cathedral, with a large team alsobased in Sofia, Bulgaria.

We believe in the cloud and web--based systems: for example, the entire company uses Google Appsfor Work and Salesforce, and we're reducing our dependence on fat client applications.

We believe in multi--disciplined teams empowered to choose their own development methodologies.Teams typically use methodologies such as SCRUM or Kanban.

What's in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perksacross all our offices as well as an inclusive environment to develop your career. Examples of ourbenefits include; generous annual leave allowances, flexible working, medical cover, enhancedmaternity & paternity packages and subsidised gym memberships. Full details of our benefits can befound



Further Information

At the FT, we are committed to providing an inclusive working environment for all. We are an equalopportunities employer that seeks to recruit and appoint the best talent regardless of age, gender,ethnicity, disability, sexual orientation, gender identity, socio-economic background, religionand/or belief. We also promote flexible working and will consider specific requests aroundflexibility for all roles where it can be accommodated. We aim to treat all employees in a fair andconsistent manner, promote good working relationships to encourage high standards of conduct andperformance within a work environment free from harassment, bullying and discrimination. Please letus know if you require any adjustments as part of the application process or to enable you toattend an interview. If you would like to discuss your requirements, or have any questions, pleasecontact a member of our HR team who will be happy to help.

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Casual / Part Time Jobs
Published at
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Casual / Part Time Jobs | Other

Apply now

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