Customer Service & Operations Delivery Manager in Edinburgh

Customer Service & Operations Delivery Manager

Job description

Join us as a Customer Service & Operations Delivery Manager in Anti-Money Laundering

  • As a specialist in Anti-Money Laundering (AML), you’ll be delivering successful outcomes to analyse, assess and deliver projects or change initiatives
  • You’ll be seen as a subject matter expert and consultant, enabling the design of architecture, business processes, tech and data solutions
  • This is a high profile role, where you’ll be exposed to stakeholders across the business as you represent the function on specialist working parties
  • What you'll do

    Focusing on AML related matters, you’ll be managing key projects based on regulatory changes affecting systems, processes, customer experience and proposition. You’ll manage complex stakeholder relationships, internally and externally, making sure that delivery remains in-line with operational, customer and business needs. We’ll then look to you to translate business requirements into functional designs.

    You’ll also be:

  • Leading the analysis on how changes to the business operating model will impact existing procedures and driving recommendations
  • Making sure that changes to systems are successful, including providing business system support and managing communications
  • Collaborating with and influencing technology partners to drive system improvements and resolve defects or incidents
  • Gathering and maintaining critical MI to help meet assurance and compliance objectives
  • The skills you'll need

    To be successful in this role, you’ll need to have experience of working in AML and a strong knowledge of related regulations and procedures. We’ll look for you to have a wide understanding of supply chain services governance, along with previous experience in a supply chain management leadership role.

    If you also have experience of financial crime prevention, this would be a distinct advantage, as you’ll be involved in the delivery of the strategic programme of work for customer due diligence.

    You’ll also need:

  • Knowledge of operations such as process management and products technology governance
  • The ability to develop business and technical architectures
  • A background in project management methodologies and project documentation
  • Strong knowledge of business requirements and emerging supply chain thinking
  • Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Edinburgh | Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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