MOD Guard Service - Service Delivery Operations Support Manager in Chippenham

Job description

Location

Lyneham

About the job

Summary

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique

DIO is passionate about ensuring that we are a top performing organisation and a great place to work with a diverse range of talent. We are committed to being an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.
DIO is a workplace where everyone feels valued and supported enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance. We aim to develop and support staff to meet the Department's objectives, and to fulfil their own potential.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities and we treat people fairly irrespective of their background.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, bold and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:
• Meaningful, purposeful work
• The ability to learn and grow
• The right opportunities and resources
• To care about your wellbeing
• To feel valued and included

About DIO

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

We employ approximately 4,900 staff from a very diverse range of professions including head office functions and specialisms such as surveyors, town planners, airfield pavement experts, foresters and construction engineers. We work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work

Job description

The Challenge
Do you have what it takes to be part of our Gold Standard security service?

MGS holds the National Security Inspectorate Gold Standard and is passionate about delivering great things for its customers and workforce. It also has Customer Service Excellence accreditation and holds the Committed to Equality Gold Standard.

ResponsibilitiesMain Responsibilities

To provide Line Management and leadership for all administrational functions undertaken in MGS Head Office MOD Lyneham. The role includes line management of two E1 grades and close working support for all management and administration grades.
The Service Delivery Operations Support Manager’s Responsibilities are as follows:
• Running the Head Office including handling both routine & sensitive/protectively marked correspondence & papers.
• Prompt & accurate circulation, receipt, preparation & dispatch of correspondence, both electronically & manually.
• Coordinating visitors & office calls, assistance with VIP’s, high profile visits, conferences including Video Telephone Conferences (VTCs) & SKYPE/Teams & presentations.
• Management for all Outer Office documentation & mail.
• Management direction for booking & setting up of conference rooms, including liaising with Station Admin & the Finance Department if refreshments are required.
• Effective management to ensure running of the Outer Office, & also provide admin options to other MGS Head Office activities as required.
• To Understand, develop & implement the Health & Safety Responsibilities of the post through the application of best practice, & compliance with the Health & Safety Policy Statements.
• Secretary to the Business Support Meeting & Management Committee taking publication of minutes & actions as required.
• On request of the Line Manager, he/she must attend courses which have been identified to improve his/her professional skills.
• Is required to ensure Admin Staff at MGS Head Office duties are covered during their absence.
• Is responsible for keeping account of all Airwave Radios & Body Worn Video Cameras across the Organisation.
• To be the Point of Contact for all raised issues regarding Airwaves & Body Worn Video Cameras.
• To take lead as the MGS OAPC Lead liaison, this includes holding management groups for audit purpose’s & external screening for NSI Accreditation.

About our Team

MGS is part of DIO which plays a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Under the Future DIO Transformation Programme, DIO will become the MOD’s professional estate services business and realise our organisational vision of providing a better estate, a better service and a better business. See more on Defence Infrastructure Organisation – GOV.UK

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Managing a Quality Service

Benefits

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• Free uniform (if applicable)
• High quality functional training
• Alternative working practices such as working from home
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Ability to roll over up to 10 days annual leave per year
• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s b

Extra information

Status

Closed

Education Level

Other

Location

Chippenham

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English