Program Director - B2B SaaS / Software / Analytics Delivery
Company Profile:
Experian is a leading global information services company that unlocks the power of data to create opportunities for consumers, businesses and societies across the world.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
In Decision Analytics we unlock meaning within data to help clients solve problems and drive better decisions and outcomes; Is this customer who they claim to be? Can this person afford the loan they’re asking for? Does this person qualify for a service we provide?
Organisations need to answer these sorts of questions hundreds, thousands, even millions of times a day. As well as answering them accurately and consistently, they need to answer them quickly because that’s what their customers expect.
We help our clients do this – minimising the risk to their organisation while delivering the type of customer experience that people expect. We help them to lend effectively, to detect and minimise fraud and to comply with legal requirements. We help them identify new opportunities including more efficient ways to run their business and better ways to cross-sell their products.
We do this by combining our own data with data from our clients and third parties. We then use advanced technologies to organise and analyse this data, turning it into useful, meaningful information which our customers can act on. Our clients can make lending decisions on hundreds of millions of credit applications every year and can also avoid fraud by checking that applicants are who they say they are.
The role:
In a faster, more complex world, where millions of interactions take place every minute of every day, our data and analytics help people, businesses and organisations protect, manage and make the most of their data, creating better business outcomes and building stronger customer relationships. We are currently recruiting a Software Configuration Delivery and Customer Success Sr. Programme Director (Program Director) to join our Global Delivery & Customer Success Team.
The Programme Director is responsible for ensuring successful management of on-premise, hosted and Cloud/SaaS portfolio of software projects though an integrated program management approach. The Programme Director ensures successful orchestration of multiple areas such as Go-to-market, Product Management, Development, Delivery and other readiness functions and workstreams.
The primary goal is to deliver high levels of client success and operating efficiency through efficiently and effective executed, end-to-end, project and process improvement plans.
This role is fundamental to ensure that the business meets its objectives, exceed customer expectations while demonstrating continuous improvement and improved speed-to-value recognition.
The Programme Director is a key decision maker that actively works with Global and Regional technical advisers, development/delivery colleagues and/or other relevant stakeholders to identify and agree the best options, resolve issues throughout the programme and agree decisions without the need to escalate.
This role:
•Manages escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required.
•Facilitates, attends and advises programme Steering Groups and report progress, risk and issues.
•Provides effective performance and development feedback for the project team / colleagues, and contribute to assignment reviews with the Practice Manager(s)
Required Skills and Experience:
•Proven experience of working in a global and matrixed environment and having previously led a global/virtual team both directly and through influence capacity.
•Previous experience in managing Programs and individual projects in B2B enterprise software or data analytics for clients, and experience in regulated industries such as banking / credit sector would be an advantage
•Experience of leading projects using Agile methodologies, Design Thinking and rapid prototyping, across large and complex enterprise-wide integration solutions is required
•Knowledge of B2B software configuration delivery and SaaS delivery models is an advantage
•Will be able to lead or support the creation of business cases and securing investment to drive Program success or related process improvement activities
•Ability to build, manage and maintain long-term relationships with key stakeholders, ensuring they have all the relevant information available.
•Customer and output focused.
•Excellent written and oral communication and influencing skills, with the ability to present integrated Program management opportunities, progress and risk management effectively.
•Capacity to pro-actively transfer knowledge, train and mentor other resources in the company.
•Ability to motivate and engage a global team, whilst sensitive to cultural differences and customs.
•Organisational and time management skills.
•Proven ability defining and executing on the Programme's purpose and direction in terms of vision, mission, values and objectives
•Ability to encourage innovation & deliver/fail fast in a proof-of-concept driven environment
•Ability to work with cross-functional teams to scope & design effective projects – focused on rapid/iterative delivery of business benefits and outcomes
•Strong understanding and application of Program and Project Management competencies including stakeholder management, contractuals, scope, schedule, costs, quality, communications, risk, procurement, and integration
•Strong understanding and application of change management competencies
•Strong ability to manage relationships whilst maintaining trusted relationship with team and peers Effective leadership, coordination, motivation, negotiation and dispute resolution skills
•Ability to influence and build productive relationships with key programme stakeholders (both internal and external)
•Financial literacy to forecast and manage programme & project budgets
•Experience of project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution
•Ability to identify and manage project resource requirements
•Superb problem solving and analytical skills
•Ability to motivate and engage a global team, whilst sensitive to cultural differences and customs
•The role will have a firm commercial understanding of all aspects of IT outsourcing and will be comfortable engaging with other programme managers from other companies or suppliers
What do we offer:
•Fantastic learning and career development opportunities in a fast-growth and truly dynamic FTSE Top-20 business.
•Exposure to advanced technology and superb training; Experian has been listed in the worlds Top-100 Most Innovative Companies for 5 years running!
•Extensive benefits including bonus, car allowance, share options scheme, generous pension and life assurance, 25 days holiday with 8-day buy/sell as well as a huge array of wider benefits and services.
•A positive, collegial, supportive and family focussed culture with well-being at it’s core and focus on flexibility and work-life balance.
Equal Employment Opportunity Statement:
It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, colour, national origin, ancestry, religion, citizenship, age, gender, gender expression or identity, sexual orientation, marital status, disability, pregnancy, medical condition, genetic information, protected veterans, or any other protected characteristic under applicable law.
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