Legal Delivery Manager in Manchester

Job description

We are currently looking to recruit a Legal Delivery Manager into our Mindcrest UK Delivery Centre within our Manchester office.

As a Legal Delivery Manager you will support the Senior Legal Delivery Manager to manage and motivate a Managed Services Delivery team to provide excellent service to our clients whilst delivering financial performance. You will have line management responsibility for a team of Team Leads providing support and a point of escalation for the team. In addition, this role will also be responsible for legal project management duties, with the support of the Senior Legal Delivery Manager, overseeing projects and associated tasks ensuring that they are appropriately resourced, instructions and guidance are given to the team, deadlines are achievable and relationships are managed with instructing teams.

You will be learning from industry leading experts in a friendly and committed working environment and get involved in a variety of tasks such as:

• Develop and manage the team leads, overseeing operations across the sub teams from both a people management and service delivery perspective, ensuring operational excellence.
• Develop and implement effective supervision mechanisms from work allocation through to quality assessment.
• Support the delivery large scale/complex projects and client engagements as necessary to ensure quality and continuity of service delivery.
• Ensure effective work allocation and efficient resource management across the teams, including the sharing of knowledge transfer to cover for periods of absence; forecasting growth and recruitment areas and reporting up to the Senior Legal Delivery Manager where appropriate.
• Act as a support and escalation point for team leads in relation to delivery and People issues in the first instance, in order to ensure issues are resolved swiftly and risks are mitigated.
• Responsible for overseeing the overall work allocation and delivery of allocated projects/tasks for the team, ensuring efficient operational performance whilst achieving targeted deadlines.
• Liaising with instructors of work regarding return dates, process improvement and feedback to achieve service excellence and improve quality
• Responsibility for monitoring WIP, compliance with time recording and project fees billed across the team.
• Ensure work is delivered across the team to service standards in accordance with the DWF excellence framework/ client SLA requirements.
• Responsible for overall compliance with the procedures of the business as well as quality outputs from the team.
• Assisting the product development team with the validation of process maps & guidance notes produced for new or updated work types to be completed by the team

• Produce regular operational reports as directed by the Senior Legal Delivery Manager for relevant senior management, clients and stakeholders.

We are keen to hear from candidates who share our values of team work and client focus. A similar background in a legal environment would be ideal, with

Essential:

• Litigation experience

• Excellent written and verbal communication skills
• Excellent client service skills
• The ability to prioritize and manage multiple tasks
• Commercial and financial awareness
• Previous supervisory/people management experience
• The ability to coach, give feedback and performance manage others to get the best out of them.
• Excellent interpersonal skills.
• Excellent attention to detail to be able to carefully analyse files and data
• The ability to work well under pressure and to tight deadlines
• Flexibility and adaptability in attitude and approach to work
• The ability to interact and build professional working relationships with individuals at all levels including senior leaders

If you want to build an exciting future with one of Europe's most innovative legal businesses, apply below as we're interested in hearing from you!

Benefits package and flexible working:

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

About DWF

DWF is a global legal business, providing integrated legal and business services to clients across multiple markets. In March 2019, we became the first Main Market premium listed legal business on the London Stock Exchange. We have over 31 key locations and over 4,000 people delivering services and solutions that go beyond expectations. By seamlessly combining any number of legal and business services we deliver bespoke solutions to our clients with greater efficiency, price certainty and transparency. Join us on our shared journey to redefine legal services and you'll find a professional life that stretches and redefines you too. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Extra information

Status

Closed

Education Level

Other

Location

Manchester

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English