Junior Business Analyst

Job description

About Poq

Poq is a Software-as-a-Service app platform that empowers retailers to create highly effective and fully-customised mobile apps that provide a superior shopping experience. These apps allow retailers to build stronger brands, sell more products, deepen customer loyalty and deliver highly relevant content, communications and rewards. Poq clients include global brands and retailers such as Missguided, hotel Chocolat, Kurt Geiger, Studio.co.uk, Belk, Cotton On, Francesca's, Feelunique, Hot Topic, and more. To learn more, please visit poqcommerce.com. 

The London-based start-up was founded in 2011, the company is VC-backed raising £16.5 million and has closed Series B funding in 2018. The most recent round was led by Smedvig Capital, with participation from previous backers Beringea and Revolt Ventures. 

About the role - Junior Business Analyst 

Reporting directly to our Head of Professional Services, you will work closely with our clients and internal team members at Poq to gather business and technical requirements and translate them into technical specifications and deliverables. 

You will be comfortable working across an array of different software solutions (e.g. the Poq Platform solutions as well as customer or third party systems and vendors) and make recommendations to our developers and clients. You can expect to have Project Management responsibilities and to work with the development team for small-medium projects.

What you’ll be doing

• Gathering technical and business requirements and translating them into detailed, accurate and unambiguous  solutions that would fit with the Poq platform
• Maintain and review technical documentation (API / SDKs) and designs and document implementation specifics with the project implementation team
• Investigate existing IT systems from clients and partners to drive their integration with POQ Apps
• Be a bridge across project managers, developers, designers and clients to deliver features on time and to high quality
• Translate solutions and requirements into written specifications, documentation, diagrams and user stories
• Travel and attending client meetings within the UK and internationally once allowed (up to 10% of the time)
• Client-facing customer relationship management 

What we’re looking for

• 1+ years experience in a Business Analyst role, ideally within ecommerce, retail or software development
• Technical understanding of software development and integrations. Hands-on experience is a plus, but not required on the job
• Demonstrable client-facing experience and the ability to manage several stakeholders and prioritise/multi-task
• Demonstrable experience in scoping and documenting technical integrations for existing or newly acquired clients
• End-to-end experience in an agile environment as a Business Analyst
• Project experience across UX and IT/backend integrations
• Excellent communication, self-starter attitude, fast learner and attention to detail
• Experience reviewing and understanding data feeds, APIs, web services, SDKs
• Bachelor's Degree in Computer Science or similar
• Experience in supporting the pre-sales process (technical estimations and scoping)
• Experience writing Statements of Work and producing technical estimates
• Knowledge around iOS, Android native development or Microsoft Azure or other Cloud Computing services
• Ideally experience working with SaaS platforms in the ecommerce industry
• Professional experience with story-tracking and documentation tools such as JIRA, Confluence, and Trello 

We love spending time together as a team, check us out on Instagram. 

How to apply

We’d love to hear from you - please email your CV to recruitment@poqcommerce.com.

GDPR Compliance at Poq

Poq will use the personal data provided by you in your application to contact you regarding matters relevant to the recruitment of this role. Members of the People team and relevant hiring managers and interviewers will have access to your CV during the recruitment process.

Poq Values & Behaviours

Deliberate

• We move forward constructively with integrity and purpose
• We bring the best version of ourselves every day
• We are experts and innovators at the top of our game

Enterprising

• We are ambitious, resilient and passionate about what we do
• We are creative thinkers, problem solvers, decision makers
• We do great work and get things done together

Honourable

• We take ownership and hold ourselves accountable
• Take pride in our product, our work and each other
• We are honest, decent and do the right thing

Open

• We are open to ideas, learning and evolving
• We work together as one team
• We celebrate and embrace our diversity

Extra information

Status

Closed

Education Level

Other

Location

London

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English