Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.
Providing customers with information which is complete, accurate and up-to-date.
Taking full ownership of queries and following them through to a successful outcome.
Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
Part of a training academy designed to give you all the support you need to succeed.
Our contact centre team are available between the hours of 8am and 8pm Monday to Friday and 9am - 3pm Saturdays. Successful candidates must be flexible to work 7 hour shifts between these times on a rota basis along with one in four Saturdays. For the Saturday worked you'll receive a lieu day off in the week.
Please note this role will be home based until further notice due to COVID-19 and from our Andover office upon our return.
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