About us
At Quest Employment ‘People are our priority’, our foundations are built on the core values of the business which symbolise Quest Employment and those that work for us. We value you whether you are a client, flexible employee, or permanent member of staff. Our success is derived from listening to you and always being able to provide a quality service.
What are we looking for?
We are looking for a polite, professional Customer Service Advisors to work closely with other team members to provide outstanding service to our customers by answering the questions, handling complaints, and troubleshooting problems with our products and services.
The role located at an inbound call centre, based in Norwich.
Shifts:
8am – 3pm
3pm – 10pm
*flexible working days available*
Duties:
- Understanding the core values and beliefs of the company
- Ability to handle stressful situations appropriately
- Answering calls from customers to address their, complaints or other issues with products and services
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations as needed
- Striving to meet and exceed the contact centre metrics while providing excellent consistent customer service
- Utilizing software, scripts and tools appropriately
- Taking part in training and other learning opportunities to expand knowledge of the company and position
- Adhering to all company policies and procedures
Requirements:
- Exceptional customer service, active listening, verbal, written and communication skills
- Professional telephone manner
- Understanding of company products, services and policies
- Proficiency with computers, software and strong typing skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision-making skills
- Adaptability and accountability
If this role suits you, please APPLY OR CONTACT us on ! Alternatively, you can email us on .
‘People are our priority’
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