Customer Service Advisor in Honiton

Job description

Excellent opportunity to join a small, friendly team as Customer Service Advisor. The main purpose of the role is to act as the first point of contact for all customer enquiries and deliver first-class customer service at all times. The ideal candidate will be approachable, friendly and exhibit genuine enthusiasm when engaging with customers, colleagues and clients. Previous experience within customer service is not necessarily required, but we are ideally looking for someone who is confident, personable and has the potential to grow, whilst also fitting in and learning. This position offers great development opportunities and real potential to grow.

The role is office-based and available on a full-time, permanent basis. You must have your own means of travel as the company is located in a remote area with no public transport links.

Responsibilities:

• Answer the phone and provide accurate, valid and complete information using the appropriate tools/methods available
• Make intuitive decisions in favour of the customers and maintain high standards of service at all times
• Process customer bookings and payments over the phone using specific software (training provided)
• Respond to inbound enquiries received via email, contact forms and social media
• Handle birthday, school and group bookings and enquiries
• Identify and assess each customer’s needs in order to achieve their satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Monitor customer satisfaction and handle complaints, providing appropriate solutions, alternatives and follow-up to ensure complete resolution
• Follow Company communication procedures, guidelines and policies
• Go the extra mile at all times to engage customers

Requirements:

• Previous customer service experience is desirable though not essential
• Possess excellent telephone and active listening skills
• Have exceptional communication skills
• Be able to multi-task, prioritise, and manage time effectively
• Have good working knowledge of Microsoft Word, Excel and Outlook
• Have own means of travel

Summary/Closing paragraph:

If you have previous customer service experience, excellent communication skills and would like to join a friendly, hard-working business, then please apply via our website.

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please apply NOW!

Please note that due to the volume of applications that we deal with, if you haven’t received a response within 3 days of your application, then unfortunately on this occasion you won’t have been successful.

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

Extra information

Status

Closed

Education Level

Other

Location

Honiton

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English