MONDAY - FRIDAY: 10AM - 4.30PM
SALARY: £8.92 PER HOUR
LOCATION: CHEADLE, STOCKPORT
Customer Service Advisor Fintech Company
In short, We are Marhaba, the leading provider of payments to small businesses across UK, Europe and Middle East.
Our belief is to promote entrepreneurship through our mission led card payment technology. After years of working with thousands of businesses and partners throughout UK and in EU, we’ve transformed ourselves. Paving the way to increase businesses and accept all sectors. Why? To promote entrepreneurship.
We are looking for confident individuals who have drive and want investment in their future, people who are able to work within a team, people who are fanatical about excellent Customer Service.
Job brief
We want Customer Service representatives who will be our key liaison in building relationships with our high profile clients and customer base.
This is a Customer Service position for people who want to develop within Customer Service Excellence, whilst working within the finance or banking industry.
We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Your principle role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as, payments, direct debits, overdrafts, interest rates… anything banking related!
We will put you through a paid training program for 1 week. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.
The details:
What we are looking for:
• Previous customer service experience is essential
• Excellent communication and organisational skills
• IT competent You don't need to have financial services experience to be successful in this role.
Benefits
All we ask is that you have worked in customer services and have a passion for it. If you're confident and enthusiastic and have the personality to charm customers, then we'd love to hear from you. Get in touch today email with your CV. Full training is provided and a DBS, credit checks will need to be completed.
Marhaba Payments is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Type: Full-time
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