Job description
As a Customer Support Technician at Wi5, you will be reporting to our Head of Delivery, while working alongside our Customer Success Managers, ensuring the successful onboarding and ongoing support of our clients.
Acting as the ambassador of Wi5, you’ll enjoy working closely with our clients, providing customer-facing support, proactively solving problems to drive customer usage of Wi5 and achieve the highest level of client satisfaction.
Responsibilities
- Provide ongoing technical guidance and support to our clients. This includes being the 1st line of support for any client issues/questions and will include some weekend hours.
- Help onboard new clients in using our menus tools.
- Become an expert in the Wi5 product and the hospitality industry.
- Advocate for our customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams.
Skills & Experience
- A genuine interest in technology and the hospitality industry.
- Ability to build excellent, long-lasting client relationships.
- Excellent written and communication skills
- Proactivity and a passion for achieving the highest level of client satisfaction.
- An ability to thrive in a fast-paced start-up environment; excellent collaboration skills, and the flexibility to respond quickly and positively to change.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- London
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
London | Training Jobs | Full Time Jobs | Other
