Job description
Are you immediately available?
Do you own a Computer/Laptop that is 5 years old or less?
Do you either own or are you happy to purchase your own headset with volume adjustment, noise cancelling and acoustic limiters? (NOTE if purchasing a headset we recommend retaining your receipt until your laptop passes our software upload)
If you answered YES, then we would like to hear from you!
Please also check out why Woven people love to work here at Woven on our Youtube channel HeyWoven
The Role
- Job Title Customer Service Advisor
- Job Type Temporary
- Location Ipswich - Working from home within a 30 mile radius of our office in IP3 9SJ
- Hours 37.5 hours per week – Monday – Sunday, including bank holidays
This fantastic opportunity part of our exciting new campaign, acting as a first point of contact for our customers – taking full ownership to resolve questions, appointment scheduling matters and queries.
We pride ourselves on our easy and effective communication, solutions, and customer service, so having strong listening skills, and excellent empathy towards customers will be key to your success.
Key Tasks & Responsibilities
- Answering inbound and making outbound calls to our customers to book appointments.
- Inputting information into our systems with high levels of accuracy
- Listening to our customers concerns, empathising and answering any questions they may have.
About You
Requirements
To be successful in this role you will have a strong background in customer service. You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers’ problems at first contact with minimal escalation required. You will need excellent communication skills, both written and verbal, and be confident handling confidential information.
Benefits
Benefits
At Woven we do benefits differently – by focusing on your health, wealth and self. Benefits+ our bespoke benefits platform puts you first and with all your benefits at your fingertips you can flex your package whenever you like, wherever you like!
- 23 days holiday – Pro Rata
- Competitive Pension contribution
- Savings Club
- Holiday Trading
- Restaurant discount card
- Cycle to work Scheme
- My Gym Discounts
- Plus, many, many more!
Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Ipswich
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Training Jobs | Full Time Jobs | Other
