Customer Service Advisor - Temporary Assignment - Dunstable
Guidant Global are recruiting for a full time temp on behalf of a well known retail client based in Dunstable, Bedfordshire.
We are looking for a passionate customer service professional who ensures customers return to our brand time and time again. You’re confident and calm and relish taking on additional responsibilities, with a can do attitude you will use all resources available to you to resolve a customer complaint at super speed. The role will involve a high level of reporting therefore advanced excel skills are ideal.
A bit about the role.
You’ll be using both your super swift keyboard skills and your dazzling telephone manner to respond to our valued customers, responsibilities will include -
* Responding to customers regarding new products in seasonal Marketing campaigns and answering nutritional queries
* Answering customer contacts regarding our loyalty scheme, updating account details, replacing Lost and Stolen cards along with resetting loyalty passwords.
* Recovering customers that may have had a poor experience in store, ensuring they return to the client every time by listening to their valued comments and feeding back to our operations teams, ensuring their voice is heard through yours.
If you are engaging and passionate with the ability to speak to customers in a friendly way with fast accurate keyboard skills and the ability to think on your feet then this may be the role for you.
More about the requirement.
* This is a temporary assignment to start 18th May 2021 to 30th July 2021.
* You will work remotely and be issued with a company laptop.
* Monday - Friday working hours
* Candidates need to be available to interview from 10th May 2021, in order to start on 18th May 2021.
Unfortunately this is not open to agency applications.
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