Contact Centre Assistant, Doorstep Delivery - Part Time

It has proved to be a vital service to our customers who need to make telephone shopping orders to be delivered to their doorstep by their local store, and very often a chat.  

As the team and service grows at pace we are now excited to recruit for further Customer Assistants to join the dedicated team.

These are part time, home based roles, so it’s essential that you have access to a suitable working environment, away from any distractions and your own high speed internet connection.

A company laptop and headset would be provided.

The hours of work for this particular opening are Monday and Thursday 8am - 2pm and Saturday 8am - 4pm.

The team cover a variety of shifts between 8am-7pm so whilst this is a part-time opportunity, we are keen to hear from individuals who are flexible in their availability.

Full training would be included, however it's important that you’re PC literate (we use Google Suite and Amazon Connect) with an exemplary telephone manner.

You’ll be comfortable working from a laptop, be eager to learn new systems and have a great attention to detail, whilst working with high volumes of incoming calls and providing outstanding customer service during every interaction.

Role Responsibilities (this list is not exhaustive)

• Taking high volumes of calls from our customers (many of whom are elderly and/or vulnerable). Supporting customers with product selection in a clear and patient manner. 

• Ensuring that orders are input clearly into the system to assist our store colleagues who pick and deliver the orders.            

• Engaging in conversation - being a friendly voice on the end of the line

• Highlighting any queries and liaising with the appropriate teams            

• General administration and use of various systems, Google and Amazon based 

• Supporting the wider Customer Centre when required

Key Requirements

• Previous customer service experience, preferably phone based or in a retail role.

• Sound PC skills, confident when using online systems and willing to learn

• A team player with a positive attitude

• Comfortable working in a very busy inbound call role, taking high volumes of calls each day and making accurate orders and notes without compromising customer care   

• Patient and personable, you may have worked with the elderly or vulnerable before

• An excellent, clear and concise telephone manner

• A problem solver, confident to take ownership of queries and escalate accordingly

• Organised and flexible in approach, able to work shifts (including weekends) as per the scheduled rota

• Reliable and punctual, ready to take calls in good time ahead of shifts

• Permanent access to a quiet work environment, without distractions - to include an appropriate work desk and seat for use in continuous home working.  We would also expect you to have a strong internet connection or to make arrangements to boost this.

• Confident to pass a financial check upon successful placement
• Applicants should reside within 40 minutes of our Bradford Head Office.

If your application is shortlisted you will be sent a link to complete an initial screening video, this is an important stage in the interview process as we are keen to ensure that all of our Customer Assistants are comfortable working remotely and virtually.

Please keep an eye on your spam mail for the link. If you do not complete this within    the detailed timescale, we will assume that you have withdrawn your application.

If you pass the screening section of the interview you will be invited to a virtual interview conducted by members of the Doorstep management team.

Marketing is a fast-paced, high energy function that drives sales by putting the customer at the heart of everything we do. The marketing team are our brand champions, making sure we give customers what they want, at prices they like, and delivering an experience that's always unmistakably Morrisons. The team pioneers and delivers industry-leading work in a collaborative and friendly environment with a forward-thinking, people-focused culture. Work is always challenging, frequently fun, and the career prospects are exciting.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you plus two more for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.