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Urbanest - Part Time Customer Support Assistant

We are looking for Customer Support Assistants to join us in London, working between various locations in Kings Cross, St Pancras, Hoxton, Tower Bridge, Westminster Bridge, Vauxhall and Victoria! You will be responsible for delivering excellent service to our customers, ensuring they have the best possible experience whilst living with us. This role is varied, fast-paced and an exciting opportunity to join a market-leading organisation.

15 - 22 hours per week
£8,888 Per Year

What are you going to do:

Role Responsibilities:

  • Providing 'Front of House' services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
  • Ensuring a high standard of customer service is delivered to all customers of urbanest
  • Completing organised customer Check In and Check Out days - showing residents to their new rooms and answering any queries they may have
  • Responding to sales enquiries from our customers: face to face, telephone or email
  • Working as a whole city team to achieve sales targets
  • Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
  • Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
  • Undertaking flat inspections and monitor resident behaviour
  • Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
  • Supporting with the on boarding of new team members, assisting with training needs
  • Having a strong understanding of the student accommodation market, including competitors
  • Having a strong understanding of our main stakeholders within London

What we offer

  • Competitive Salary £8,888 - 2 days/week; £13,332 3 days/week - per annum
  • Annual Discretionary Bonus
  • Friendly and Collaborative Team
  • Inclusive Workplace

What we ask

  • Teamwork
  • Communication
  • Customer Service
  • No minimum education required

Apply

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Positions available:

  • 2 days per week – Friday and Saturday - urbanest Westminster
  • 2 days per week - Saturday and Sunday - urbanest King's Cross 
  • 2 days per week - Saturday and Sunday - urbanest St Pancras
  • 3 days per week - Friday, Saturday and Sunday - urbanest City

 

Why urbanest? Easy.

We are a growing organisation with employees from all over the world. We embrace diversity, talent and ideas to improve and advance ourselves. At urbanest, we share success as a company. Help us be successful and we will help you achieve your goals. We aim to make urbanest a great place to work - and a great place to live.

 

Who are we?

We pride ourselves on delivering the highest quality accommodation and sector-leading service to students and universities. Currently we have seven properties within Zone 1: Hoxton, Tower Bridge, King’s Cross, St Pancras, Westminster Bridge, Vauxhall and Victoria. With exciting projects in the pipeline, urbanest is continuing to grow.

 

Working with us?

Urbanest is building a strong positive reputation with some of the most prestigious universities in London. The people who run this company, care. We are passionate about investing in our employees and put a focus on developing and nurturing talent. Whether you decide to join our Customer and Property Management team or Central Support Office - you know you will be joining a company who consistently deliver excellent results within an exciting, fast-paced industry.

 

 

At urbanest we are committed to promoting equality and diversity within our team and creating an environment in which all employees are treated with respect and dignity. Urbanest will not tolerate unlawful discrimination, harassment and bullying based upon the following protected characteristics; age, disability, gender-reassignment, marriage and civil partnership, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or belief, sex or sexual orientation.

 

Due to the demographic of our residents, successful applicants for this position will be subject to an Enhanced Disclosure and Barring Check.

Status
Closed
Education Level
Other
Location
South London, North London, East London, West London, City of London
Working hours per week
15 - 22
Type of Contract
Casual / Part Time Jobs, Weekend
Salary indication
£8,888 Per Year
Responsible for
Excellent Resident Service
Profession type
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

South London | North London | East London | West London | City of London | Customer Service Jobs | Casual / Part Time Jobs | Weekend | Other