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Urbanest - Bookings Agent/ Sales Co-ordinator

At urbanest, high end providers of student accommodation in zone 1, we are looking for an energetic and enthusiastic Bookings Agent to join our Sales team. We’re on the search for a pro when it comes to customer service and someone with great organisational skills. Our new Bookings Agent will be passionate about sales and supporting customers through the booking process to ensure all of their needs are met.

38 hours per week
Between £21,000 and £32,500 Per Year

What are you going to do:

Role Responsibilities:

  • Respond to sales queries in a proactive & timely manner via telephone, e-mail, web chat and social media
  • Guide customers with reservations through the booking process to assist them in making an informed choice when selecting their accommodation
  • Keep current residents informed about rebooking opportunities through outbound campaigns
  • Take a lead in administrating our communications platform, Intercom; ensuring the lead database is kept accurate and up to date
  • Work with Sales & Marketing executive to maintain and update templated responses
  • Support wider team with co-ordination and delivery of open days & marketing events
  • Understand the local student accommodation market and assist with competitor analysis to report to the business

 

What we offer:

  • Competitive Package - £21,000 basic + £10,500 OTE
  • Friendly and Collaborative Team
  • Flexible Benefits Portal
  • Inclusive Workplace

What we ask:

  • Teamwork
  • Communication
  • Problem solving
  • Excellent Customer Service
  • Can-do attitude and enthusiasm
  • No experience required
  • No minimum education required

Apply

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Extra information

Why urbanest? Easy. 

We are a growing organisation with employees from all over the world. We embrace diversity, talent and ideas to improve and advance ourselves. At urbanest, we share success as a company. Help us be successful and we will help you achieve your goals. We aim to make urbanest a great place to work - and a great place to live.

 

Who are we?

We pride ourselves on delivering the highest quality accommodation and sector-leading service to students and universities. Currently we have seven properties within Zone 1: Hoxton, Tower Bridge, King’s Cross, St Pancras, Westminster Bridge, Vauxhall and Victoria. With our 8th property due to open in Summer 2021 and exciting projects in the pipeline, urbanest is continuing to grow.

 

Working with us?

Urbanest is building a strong positive reputation with some of the most prestigious universities in London. The people who run this company, care. We are passionate about investing in our employees and put a focus on developing and nurturing talent. Whether you decide to join our Customer and Property Management team or Central Support Office - you know you will be joining a company who consistently deliver excellent results within an exciting, fast-paced industry.

 

From the start, we will offer you a competitive salary and benefits package, regularly bench-marking ourselves against competitors within the industry. For more information on the range of benefits urbanest offer - visit our careers page, by searching 'urbanest careers'.

 

At urbanest we are committed to promoting equality and diversity within our team and creating an environment in which all employees are treated with respect and dignity. Urbanest will not tolerate unlawful discrimination, harassment and bullying based upon the following protected characteristics; age, disability, gender-reassignment, marriage and civil partnership, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or belief, sex or sexual orientation.

 

Status
Closed
Education Level
Other
Location
South London, North London, East London, West London, City of London
Working hours per week
38
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £21,000 and £32,500 Per Year
Responsible for
Sales Bookings and exceptional Customer Service
Profession type
Sales
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

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