Job description
My client is looking for a Part-Time Customer Service representative to join their reputable and successful team.
The successful candidate will have/be:
- Full driving licence and car due to location <- essential
- Proven customer support experience
- Excellent communication skills
- Familiar with CRM systems and best practices
- Fast learner and flexible
- Take ownership of issues and tenacious in approach
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritise and manage time effectively
Duties will include, but not be limited to:
- Maintain customer accounts by recording account information and communications.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend products or services where required.
- Recognise sales opportunities and generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents, providing email conformation and back-up notes.
- Resolve customer complaints via phone, email, mail or social media in a timely manner.
- Use telephone, email, on-line chat to reach out to customers.
- Greet customers warmly and ascertain problem or reason for calling.
- Upgrade accounts as necessary.
- Assist with placement of orders, refunds, cancellation or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Work closely with other departments to provide a timely resolution to a customer’s issues.
- Manage customer returns.
- File hard copies of invoices and destroy where required.
- Adhere to company and GDPR data security requirements
Salary: £10 Per Hour
Hours: Flexible, ideally Monday & Tuesday 8am-5pm
Location: Sevenoaks, must drive due to location
Please contact Helen to find out more.
In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Sevenoaks
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Sevenoaks | Customer Service Jobs | Casual / Part Time Jobs | Other
