Senior Technology Manager - Service Management in Bradford

We're expanding our Service Operations team and looking for an experienced Senior Technology Manager - Service Management to join the team. This is a newly created role in which you’ll report into our Head of Technology - Service Operations. You’ll have a vision on how to join up the lifecycle, processes and engagement for Change, Configuration, Service Design and Transition, Capacity and Business Continuity and Disaster Recovery Management. You’ll focus on enabling the path to Production so that new services can be delivered quickly and effectively, thus enabling our colleagues and business to leverage the associated business benefits.

You'll also be responsible for:

• Driving interaction and engagement throughout the Delivery Lifecycle to ensure the integrity of the portfolio of Technology services.

• Ensuring adherence and adoption of service management processes to protect, manage and enhance the Production services.

• Acting as a leader within Service and taking a joined up and holistic approach with your peers in the Service Operations, Workplace and ServiceNow Product areas. 

• Monitoring and reporting on change and service design decisions. 

• Defining, communicating and monitoring the process steps needed for each release, based on the nature of the change. 

• Supporting and guiding the SDMs and project teams in planning new releases and changes in accordance with defined processes to facilitate smooth transition through testing and into live environments.

You'll ideally have the following skills and experience:

• Proven background in Service Management either at Senior Manager/Head of level. 

• Experience of working in a complex and fast paced environment.

• Able to build good working relationships with 3rd party suppliers and key stakeholders across Morrisons.

• Previous experience managing and developing a high performing, engaged and diverse team.

• You’ll need to be passionate about Service Operations, pragmatic and collaborative. 

• ITIL v3/4 foundation certified.

Proud of our roots, Morrisons is a leading Yorkshire food retailer, serving 11 million customers across 500 stores a week. We’re also the UK’s second largest food manufacturer. Together, we make millions of products a year in our 18 manufacturing sites, allowing us to focus on what our customers want: good quality, fresh food and great value.  

Our people make Morrisons. We’re passionate about recognising diverse talent and building careers for our people. We’re forward-thinking and stay one step ahead in an ever-evolving industry, giving us exposure to creative initiatives which improve the offering to our customers.

In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

We pride ourselves on being a diverse and inclusive business and are committed to making Morrisons a brilliant place to work, harbouring an environment where our people can thrive. 

Treating all colleagues with respect and dignity is the Morrisons way - we celebrate individuality and love different perspectives. It’s what you bring to the table that matters.

New Ways of Working

The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at our head office in Bradford.

You’ll be able to flex your working hours around the core hours of 10am-4pm, and can choose to do different hours each day as long as you’re covering these core hours. Each four day week will contain four average nine hour days.

To be more competitive and support our stores and sites more effectively, we now work over a six day operation, Monday to Saturday inclusive, and everyone in our head office now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.

Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.