Full time/ Part time Contact Centre Agents in Darlington

This role is based in Darlington and will report to the Contact Centre Team Leader and Contact Centre Manager. You will be responsible for the handling of all telephone inbound and outbound queries, with emphasis on excellent customer service. As a company who values flexibility, we can offer you hours to suit your needs. Childcare commitments - no problem. Need to work around your studies – no problem. We can offer weekend and evening hours.

What are you going to do:

Your responsibilities will be: –

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that responses adhere to all applicable internal and external guidelines
  • Make outbound telephone calls to customers to discuss their case
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

 Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Proven customer service experience
  • Self-motivated with the ability to work under pressure and in difficult situations.

What we offer:

  • Flexible working hours
  • Good salary
  • Benefits

What we ask:

  • Communication
  • customer service
  • Self motivated
  • No experience required
  • At least finished high school

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Extra information

Position: Contact Centre Agent – full time or part time (hours to suit your needs)

Location: Darlington

Salary: £18,000 + commission, OTE £25,000 – pro rata

CDER Group, as a national enforcement services provider, assisting clients across the UK to collect outstanding penalties and are looking for Contact Centre Agents to join our team. Working at CDER Group is more than just a job; we're a team that works together, going above and beyond to meet the expectations of our clients and customers.

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform
Status
Open
Education Level
Secondary School
Location
Darlington, Darlington, Darlington, Darlington, Darlington
Working hours per week
4 - 35
Type of Contract
Casual / Part Time Jobs, Evening Job, Weekend
Salary indication
£18,000 Per Year
Responsible for
ou will be responsible for the handling of all telephone inbound and outbound queries, with emphasis on excellent customer service.
Published at
01-09-2021
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Customer Service Jobs | Call Centre Staff | Casual / Part Time Jobs | Evening Job | Weekend | Secondary School

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