Climb Guide for The Dare Skywalk in London

What are you going to do:

Job Title:  Climb Guide

Reports to:  Operations Manager / Team Leader

Location: The Dare Skywalk, Tottenham Hotspur Stadium, North London

Hour of work: Casual / Fixed Term Contracts. Weekends & School Holidays

Rate of Pay: Casual Rate - £12 / Hour + Holiday Pay. Fixed Term Contract - £23,686 (Pro-Rata)

 Job Purpose:

 To be responsible for ensuring the safety and enjoyment of Guests at an adventurous roof walk attraction. You will be expected to run world-class guided tours with a group of customers, being responsible for harness fitting, safety rail attachments and movement around the attraction that boasts heights of over 40m! Throughout the tour your job will be to provide interesting and informative information on the attraction and the sights, ensuring a positive experience for every visitor through excellent customer service. Experience & Skills dependent you will be expected to also work on the abseil platform facilitating the Drop experience.

Principle Responsibilities & Duties: 

• To run adventurous guided tours with customers up and around an exposed roof edge, of a stadium in North London.
• To facilitate the Drop in a safe and efficient manner (Experience & Skills Dependant)
• To provide a warm, courteous welcome to all attraction customers and build rapport with them throughout their experience.
• To ensure disclaimers & waivers have been signed.
• To deal with extraordinary client requests in a helpful manner, especially customers that are scared or apprehensive by the experience.
• To work collaboratively with THFC employees, who also work at the attraction.
• To provide assistance to the Team Leader / Attraction Manager with administrative tasks.

Customer Service & Personal Attributes

• Excellent customer service skills with proven customer service experience
• A good communicator who remains calm under pressure
• An enthusiastic and positive attitude
• Be able to work on own initiative & as part of a team
• Energetic, flexible attitude to work – willing to work outside in all weathers
• Have a good head for heights – the attraction involves guiding clients around a walkway and being on the edge of an abseil platform that involves heights of over 40m!

Expertise

• An excellent awareness of Health and Safety and the ability to follow procedures.
• To be knowledgeable in PPE requirements and its use.
• To be proficient in all aspects of the Rescue process and be able to assist when required.

Essential

• An in-date, current DBS check. (If you do not hold this then on completion of the training course, one will need to be obtained)
• Must be available to work the week commencing 27th December 21.

Desirable

• First Aid training (A suitable outdoor First-Aid qualification)
  • If you do not hold a suitable First Aid qualification, then a 2-day First Aid course will be provided during the training.
• Previous Tour Guiding experience
• Previous experience in abseiling or controlled drops

Training / Selection Process – We will provide all the training that you require to kickstart or boost your outdoor career. The training is unique to the attraction and is suitable for any level of outdoor experience – right from qualified seasoned professionals to entry level outdoor enthusiasts.

How the Selection Process will work:

- Pre-Learning packs sent out on acceptance of job for home learning.
- A mandatory 2-week training course must be attended (This is a mixture of classroom-based learning, shadow & mentor climbs and is spread over the period 6th Dec - 22nd Dec. The training is designed to work around your current schedule)
- A written and practical exam, which both must be passed in order to take up a contract.

What we offer:

• Flexible Working Hours
• Fun Working Environment
• Opportunities to Learn & Develop

Apply

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Extra information

You must be 18 years old or above on 1st November 2021 to apply for this job.

Status

Closed

Education Level

Secondary School

Location

London, Westminster, London, London, London, London, London, London, London, London

Working hours per week

1 - 40

Type of Contract

Casual / Part Time Jobs, Weekend, Summer / Holiday Jobs

Salary indication

£12.00 Per Hour

Responsible for

Customer Safety & Enjoyment

Profession type

Sport / Adventure, Teaching / Instructors / Guides

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

Yes

Cover Letter Required

No

Languages

English